Suiran A Luxury Collection Hotel, Kyoto

Comentarios destacados

• Hernydifonti

  04 noviembre 2018
  La mejor forma de sentirse japonés !

  Esto no es un Hotel es un verdadero templo japonés en el cual te retrotrae a muchísimos años de antigüedad ! Con un lujo extremo , con una paz y tranquilidad de un entorno único , pegado al río a pocos metros de todo lo que hay que ver en la zona ! Con una excelente gastronomía te recomiendo que pruebes el menú degustación ! El San Pain por la tarde junto al río viendo el atardecer lo mejor que me pasó en este viaje ! Vale la pena el dinero que te piden un lugar único !

  

• FTL-ZRH

  16 enero 2020
  Great stay during Autumn period

  We spent here 5 days towards the end of November, when we were lucky to enjoy the beautiful autumn in the Arashiyama area. As we were travelling with a little 4-month old boy, we focused on exploring the vicinity of the hotel. There was so much to see, that we even didnt bother going to Kyoto itself. Hotel has very nice location, close to the center of things, but at the same time you can relax from the touristy crowds you have in other places. Two highlights of our stay were: 1. The breakfast on all the days we were given a separate room so that we can have the breakfast at peace with our little one and the food was delicious. 2: Hotel staff, who were extremely friendly and professional at the same time. Especially Hiromi-san, the Chief Concierge was always around for our request or to make our little boy laugh As a Ambassador member of Bonvoy loyalty program, I got upgrade to a higher floor room, which we appreciated, as the views of the autumn leaves from our balcony were spectacular. The hotel was fully booked during our stay, so it was a nice bonus. The only complains I would have is that the bed was too soft for our taste and the bathroom area was quite compact. However all in all, we had a really great stay and would happily return one day.

  

• juliansaigon

  20 enero 2020
  2 days / 2 nights

  Nice hotel with a beautiful location front of the river .. Staff are very pleasant and polite ! Recommend to have the Japanese traditional room instead the suite ( over price ) ! Sad to dont have any complimentary drinks especially for the price of the suite ! Sake or champagne will be very Appreciable .. Poor mini bar .. Nice matelas Nice bathroom .. Recommande the place for 2 nights max .. A bit over price to me but a pleasure to be there .. Will come back

  

• T414HRtomk

  16 noviembre 2020
  AVOID - stay at The Mitsui or RC Instead

  I recently stayed the hotel Suiran in Kyoto and was disappointed. Even though the hotel was 85,000, the highest category of Marriott hotels, it did not live up the the expectation at all. Please avoid this hotel. The location is great and the gardens are beautiful, but this is NOT worth the money or points at all and is incredibly boring. I called the Marriott support line after the stay and received a blank template apology from the hotel. They even forgot to edit the template to remove " __GUEST ISSUE__" and write in an actual solution. We were served breakfast in the cafe instead of the proper restaurant (which is supposed to be the historical wing of the property)> Marriott status was not mentioned during checkin. We were not walked to our room or given an explanation of the limited facilities of the hotel. The usage of the onsen (hot spring bath) was a paid rate of 5000 yen for an extremely basic bath. Compared to the baths available at other hotels in Japan, it was extremely disappointing. There was no turn down service in the evening. Gym was closed, wasnt posted on website or notified before arrival. I was not offered the 20% discount on the breakfast. For 5000 yen ($50), the breakfast was extremely basic. Even at inflated hotel prices, it was quite bland and disappointing. The old pictures of breakfast on flyertalk are completely different than what was offered. I feel serious regret that I did not stay at either the Mitsui or the Ritz Carlton instead of the Suiran. The paid rate of the hotel for the night I stayed was $1,000! I would feel disgusted if I spent that amount of money for this stay.

  

• Latitudes_Dancer

  17 enero 2020
  Intimate Hotel In Beautiful Location

  Nestled outside the central city of Kyoto along a river (about 30 min from the main train station), this tranquil hotel is a good blend of western amenities along with eastern service. Upgraded to a suite, the room was large and comfortable. The automated window coverings didn't all work and they were confusing to operate. Inadequate English television stations. Staff was very helpful, specifically including the concierge. Restaurant dinner menu is overly limited, but the food was very good. Breakfast menu included the standard fare plus some surprising options and the food delicious. Sake and champagne tasting at the hotel was a waste of time....but I think it might have been free (otherwise it was a waste of money, too!); find another option for a true tasting experience. It was expensive to stay at this property and, although I didn't see a lot of other options in Kyoto, unfortunately the overall experience did not merit the cost.