The Moonraker Hotel, BW Signature Collection by Best Western

Comentarios destacados

• GeoDevon

  20 marzo 2008
  No te quedes en este hotel

  Solicité una habitación tranquila pero me dieron una que estaba justo encima de recepción y que era una de las más pequeñas y ruidosas de todas en las que me he alojado. Me desperté a las 6 de la mañana cuando llegaba el personal, es más se podía oír cada palabra pronunciada en recepción. Cuando fui a prepararme una taza de té en mi habitación, encontré las tazas sucias y cubiertas de polvo y pelos. Por la mañana no había agua caliente en mi habitación, por lo que tuve que vestirme, salir del edificio para ir a otra habitación donde me duché. Para colmo, el desayuno lo servían de 7 a 9, pero esa mañana sólo lo servían hasta las 8:15 porque se celebraba una conferencia que empezaba a las 9. Siento que todos seamos una molestia tan grande. Me hospedo en hoteles cada semana del año pero este era el más sucio, el más inexperto y el más caro (en lo que se refiere a la relación calidad-precio) de todos en los que me he hospedado. Aunque aspira a ser de calidad, carece de la misma en todos los aspectos. Por cierto olvidé decir que en los rellanos del hotel parecía haber montones de cosas viejas, como cortinas sucias que las habían dejado allí. No es exactamente lo que parece en el sitio web.

  

• Eider_ruiz

  02 enero 2017
  Lugar con encanto

  El lugar en si es precioso, tanto de día como de noche, ya que está cuidadamente iluminado. Todos los espacios están cuidados con mucho mimo. Aunque está junto a la carretera, una vez que entras dentro de la finca te olvidas. Nuestra habitación fue una doble sencilla, pero resultó muy acogedora desde el primer momento a pesar de no ser muy grande y tener el techo algo mas bajo de lo normal. La cama doble super cómoda, dormimos muy bien, y despertarse con el sonido de los pájaros y el silencio del campo fue maravilloso. El baño tenía una bañera grande, ideal par relajarse, ademas tienen productos orgánicos de la marca Neal's Yard, en lugar de los tipicos amenities en monodosis tan insatisfactorios. El desayuno muy rico, casero y con diversas opciones. Lo único que no me gustó es que se dejaron los briks del zumo a la vista, ya imaginamos que no era natural, pero no era necesario verlo...El restaurante tiene muy buena opinion, aunque no llegamos a comer en él. Tiene parking propio, bastante grande. Lo recomiendo muy gratamente!

  

• jonr598

  06 noviembre 2020
  Whats on the inside that counts.

  Stayed just the one night at this hotel, pleased they took dogs. Had three rooms for five of us. Lovely building and great welcome. Was warned no hot breakfast as lack of staff due COVID. Also had dinner. Rooms were comfortable but restaurant service was poor, constantly looking for someone so we could order. My wifes meal was different to what was on the menu but took so long to find someone to highlight it to was too late to get something else. Main meals generally very average or worse (avoid the liver). Breakfast was a disaster, one person serving and she couldnt be less interested if she tried. Not enough tables for residents so people waiting around. Token reduction of charge for meal at check out, wont be staying again.

  

• cbgdesign

  25 octubre 2020
  THE MOONRAKER - MILDLY DISAPPOINTING

  I usually forget about doing reviews when I come back from a place but I really wanted to post this so the management don't miss an opportunity for improvement staring them in the face. We stayed there mid October 2020, and were very excitied to be getting out on London for a little break. The Moonraker on the face of it is a quaint and lovely old building in a lovely location nicely laid out and should be cosy and atmospheric. I can accord with some of the other reviewers here that it needs to improve its service by about 15-20% to get to 'Good' in my view. In terms of decor the bedding, towels etc were lovely and clean but it is very evident that aspects of the fit out are very tired and battered. In the room I stayed in the skirting boards particularly had chipped off paint that really lowered the tone and a very tired carpet... ancillary furniture had seen better days - but nothing that a simple polish and some loving attention wouldn't cure. I got the overall impression that in this instance the lockdown has been used as excuse for penny pinching but I think to the detriment of potential. It was clearly under staffed and when the drain in my brother's room blocked for more than a day - they had no-one to fix it. Infact had he not asked a 3rd time they would have ignored his request to them - they did eventually move him. The staff there were doing their best and so helpful, but there was a there was a total lack of atmosphere or enthusiasm there, and the place seemed generally understaffed. The single teenage girl who was left to serve breakfast on her own had little support and clearly not been adequately trained to deal with customers. She was doing her best. The breakfast infact was my biggest irritation. We were told on checking in that there were no cooked breakfasts due to Covid ? _ quite how that correlates is beyond me - Firstly this was not advertised on the website when we booked but to add insult to injury we were told we would have substantial 'continental' breakfast. The reality was something quite different . My brother had been for a run and was starved and what was served up was a meagre offering akin to something you'd buy in a service station if you were absolutely desperate for food. Nothing fresh or home made. packets of this and that and a few bits of toast from cheap sliced bread. He wasn't brought the yoghurt and granola that other tables got because her forgot to tick something on his form?? all taking away from the overall experience. Infact what as billed as 'cold cuts' by the reception staff was infact ready sliced packet cheese and ham slices from one of those cheap packs. Cereals were the little boxes you give children, he got handed tiny 1 packet of Weetabix. My gluten free option was a tiny bowl of some sort of random cornflakes that I couldn't eat and 2 small 'gluten free' wrapped muffins - whilst may have been gluten free were certainly not healthful or fresh. I asked for some fruit and I got a withered apple and orange set directly n the table for me ! this was really not the type of customer service or food attention in a hotel billed as it is . The management really are at fault for this . It seems evident that a lot of penny pinching is ruining what could be a really lovely experience. I wish you well to try to address these things.

  

• GeorgeGSmith17

  01 noviembre 2020
  Would recommend

  Room was lovely for cheapish price, defo got our moneys worth. Food was fantastic and the interior and exterior of the hotel was stunning. Staff were very helpful and extremely helpful. Little bit of mould in the bathroom, but would still defo recommend. 9/10 for me