The Waterfront Hotel

Comentarios destacados

• dani d

  29 octubre 2017
  Fallos que no se entinede

  El hotel es muy bueno,grande y espacioso aunque la experiencia personal que he tenido en el me hace que tenga que puntuarlo negativamente.Dos días que nos hacen la habitación y que se olvidan de poner toallas y otro día se olvidan de poner papel del water.Para mi punto de vista aspectos básicos que no tendrían que pasar además el wifi de la habitación funciona bastante mal.Total que lo bueno del hotel es instalación,cercanía al centro ciudad y desayuno

  

• murraysDevon

  25 marzo 2020
  Perfectly situated for visiting the popular sites

  Stayed for 3 nights at the start of our Bornean holiday. Very welcoming front of house staff, clean hotel, good breakfasts. Lovely infinity pool overlooking the river - could do with a few sunbeds around it. We stayed in a Premier King Riverview room which was definitely worth the small extra cost - the views were fantastic. Very central for visiting the colonial area, Chinatown and the waterfront.

  

• BrummieWanderer

  07 junio 2020
  Large, clean and well-located but with slow service

  We stayed here for just one night on our November trip to Malaysia, as our last night on Borneo. Its a pleasant large hotel, near the centre of the city and the river. We walked to the river (where there was a festival on during our stay) and along it to a cluster of restaurants and bars, so its certainly well-located. Its a modern and well-kept hotel with friendly and welcoming staff on the front desk although check-in took a long time. Our room had a view of the waterfront and was large and spotless. Slightly odd set-up with a glass screen between bedroom and bathroom rather than a wall but there is a blind which affords some privacy for the occupants! The breakfast buffet was huge with everything from sushi to traditional Malay breakfast fare and everything in between. You certainly wont go hungry if you stay here! We also had a couple of drinks at the bar next to the infinity pool which overlooks the river as well. Its a lovely setting although service was almost painfully slow considering there werent many other people at the bar. But it was a nice spot to come back to for after dinner drinks and watch the light show over the river. It was ideal for a one-night stay, although I might look for something smaller and more intimate if wed have been in the city for longer.

  

• DjopT

  09 junio 2020
  Excellent hotel

  Stayed for 3 nights at this hotel in October 2019. The room was excellent and very well kept thanks to the house keeping. Front desk staff were courteous but only a few spoke fluent English. The mall access through the hotel was convenient.

  

• AjolGan

  27 diciembre 2020
  Kudos to Royce Villegas, the best customer service ever from The Waterfront Hotel

  When my girlfriend and I want to check in at this hotel, we were asked to wait for about 1 hour and a half for the room preparation. After the waiting period, one of the other staff mention that we will have to wait for another half and hour for the housekeeping to complete. We almost lost our patience and wanted to asked for refunds if we still have continue to wait. Then, hearing our dissatisfaction, Mr. Royce Villegas interrupted the other staff and asked to handled the issue with us personally. And we could not speak more highly on how he communicate with us making us understand the current congested situation that they are having at the moment. He upgraded our room to make amends and left an apology note in that room! Because of the such an excellent customer service from Mr. Royce Villegas, I will definitely stay here again and I recommend other to come here too.