The Westin Hefei Baohe

Comentarios destacados

• HefeiLagobiker

  19 noviembre 2012
  Excelente calidad de servicio y buena localizacion

  Es un hotel en el que destaca por encima de todo la calidad de servicio de sus empleados y su actitud positiva y amigable con los clientes. La situación es muy buena, estando alado del parque de Lord Bao, con un pequeño Lago que permite dar un paseo alrededor de unos 3,5km. Enfrente tiene un gran centro comercial (Wanda Plaza) con todo tipo de tiendas y restaurantes. Incluso tiene un Zara, por si entra la añoranza. Las habitaciones son de muy buen tamaño, bien cuidadas y cumpliendo los standares que se puedan pedir a un hotel de cinco estrellas en cualquier otra ciudad. La calidad de los restaurantes es notable, con una calidad de la carne en el Grange que se agardece pues no es facil de encontrar en esta zona. Las habitaciones que dan a la parte de atras son mas recomendables por ser más tranquilas. Todas las ciudades chinas son muy ruidosas y Hefei tambien lo es. Tras un largo dia de trabajo, al entrar en el hotel te sientes como en un oasis de tranquilidad y silencio, algo que se agardece de manera importante.

  

• tonywillcox

  13 noviembre 2019
  Close to Amenities

  Great Location, Great Service I was thoroughly impressed with the excellence of customer service in this hotel. The dining is excellent and offers a great range of western and chinese food. Cant say enough great things about the staff and this place - if your a non smoker stay on floors 13 and above.

  

• Hengor

  08 diciembre 2019
  You have better option around

  This Westin Hefei hotel is not on par with Marriott International Standard. Apart from its strategic location in downtown, I would say this hotel has no other advantage comparing to other surrounding hotels. The check in process was sluggish. The front desk working slowly and it was 11pm. After the guest has been taking long hour journey to arrive in the hotel and the front desk staffs taking their own sweet time. This hotel does not appreciate Bonvoy elite status. We were under corporate travelers and most of the Marriott hotels will appreciate our corporate partnership and provide us complimentary upgrade privilege especially Executive Lounge access. Somehow, they mentioned only platinum elites can be upgraded. If you are Bonvoy elite members, Platinum Elite for upgrade is an entitlement, not a privilege. They really think we are not familiar with Bonvoy elite entitlement.... For breakfast, they expect you to sign the bill at the entrance (Standard Practice of all other Marriott hotels) except there was no usher to table service. The hotel expects you to acknowledge the breakfast payment then you have to do self service including finding a table and getting your own coffee. Food quality is average and replenishment is slow. The room Aircond is centralized control. No matter how you set the regulator, it still showing 24 degree C. Which is kind of warm that affecting sleep quality. The in room dining menu were at least 70% not available when you wanted to order around 9pm for ALL DAY Menu. The booking of this hotel did not show up in the Bonvoy apps. And I confirmed with front desk staff they told me that is IT problem. Come on, you should fix it instead of giving this type of dropping the ball attitude. This is the first time ever a hotel booking and check in never shown up in Bonvoy apps. All in all, this will be my last stay in this hotel. There are some other better brand hotel around and I do not recommend this hotel to business travelers based on the poor services rendered for my past 3 nights stay.

  

• chris o

  26 diciembre 2019
  Smart hotel opposite park and shopping mall

  The Westin is conveniently located opposite a good shopping mall Which also has a cinema and restaurants. There is also a pleasant and walkable park close by. There is a metro station across the road and it is easy to hail taxis. Ben the concierge was very helpful in respect of this and whenever we sought his help. Many staff speak only a few words of English but they are all very friendly and try very hard to please. It was good speaking with Alexy whenever we met him downstairs. Victoria in the executive suite deserves special mention: she also has a good level of English and we enjoyed her company on many occasions over our two week stay. She was particularly helpful. The executive area offered great service morning and evening and all the young women working there were charming. I highly recommend this hotel.

  

• Luodan8

  25 septiembre 2020
  Disapointment despite the good location

  Old fashioned hotel now on current standards despite its good location to Wanda or the park. Staff not so friendly, internet system with a lot of problems when I stayed there, breakfast room sad and ingredients very cheap for a Westin. Windows cannot be opened in the rooms, which was strange. Lounge very poor Not really international standard...and not worth the money