Best Western Plus Royal Mountain Inn & Suites

Comentarios destacados

• Gerald G

  18 octubre 2020
  MrGGs-Best-Western-Plus-Royal-Mountain-Athens-TX

  Good Room request accommodated; clean room; good ethernet and WiFi; good quantity of electric sockets. Not good Hair in sink; their grab and go breakfast is a water bottle, a piece of fruit, a snack bar, and a pastry. No consideration for diabetics or pre-diabetics having a snack bar and a sugary pasty. This is not a breakfast; it is a snack and is a joke. This is not a sufficient breakfast to fill a person to work until lunch time. Why couldn't BW have a combination sausage and cheese on a bun that a person could heat in the room microwave? Why couldn't BW make eggs and meats and serve them in containers? CDC, health departments, and COVID have nothing to do with preparing oatmeal, eggs, or meats that can be put out buffet style; cooks can wear gloves; restaurants, cafes, and diners are now preparing meals and there is no reason why the hotel cannot do the same thing; the hotel can provide gloves for guest use and people know to distance getting these hot items and can eat in their rooms; COVID is being used as an excuse.

  

• leahg144

  11 diciembre 2020
  Nice hotel in Athens, Texas

  I always stay at this hotel when traveling to Athens and Canton, Texas. The rooms are clean and comfortable. The one thing missing during this stay was a hot breakfast. I realize it was during COVID; however, the hotel could have had individual packets of coffee, tea, cider, and hot chocolate which could have been prepared in the room. Also, they could have offered individual boxes of cereal and milk. Plus, they could have offered oatmeal and various breakfast items which could be prepared in the microwaves in each room. We were offered a Grab & Go; however, since both mornings were in the 30s, we opted to go to the nearest McDonald's and Whataburger for a hot breakfast. The room rates remained the same - no adjustment for the inconvenience of having to leave the premises for breakfast. Normally, I give this hotel an Excellent rating; however, this time I felt they missed the mark on the breakfast and could have adjusted the rates to reflect what was actually offered.

  

• texaslady8386

  27 diciembre 2020
  Clean & Comfortable

  We came and stayed here to visit family. Be aware that when pulling in you'll want to go at it from an angle. It'll scrape of you aren't careful. The beds were super comfortable and the rooms were clean. The to-go breakfast needed more of a change up but it beats not getting anything. We would definitely stay here again if needed.

  

• i2ibass

  02 marzo 2021
  Poorly managed

  Booked multiple rooms for a wedding thru Agoda.com. First, DO NOT USE Agoda.com for booking, its a horrible site experience. They state you can easily change or cancel your reservation on their site, up to a specified date. No, you cant change anything on their site, and the cancel date got moved back several days without warning. They also state you dont prepay, you will pay at the hotel. No, they charge you and then you have to work with the hotel to get a credit back for giving them your card when you check in. Bad site, avoid it and save yourself the frustrations. Now for the hotel. My daughter was having her wedding near Athens. She called the hotel to make a change to her room reservation (because she couldnt with Agoda). The hotel told her they couldnt make any change, that she would have to contact Agoda. I called the hotel and asked them to make the change because we had no success with Agoda, and they took care of it. She arrived and got checked in, planned on a friend staying with her one night. So she pulled out the couch bed to get it ready. It hadnt been cleaned from previous use. There were crumbs on top of the mattress, along with a quarter and two large stains. And it was not made up, no sheets or blanket. She called the desk to assist, and was asked to come get the sheets at the front desk. No offer to come clean the bed or make it up. And she was told they were out of pillows for the pull out bed, due to being booked because of weddings. And the pull out bed was so uncomfortable it wasnt possible for anyone to sleep on it. While we all recognize the world is a different place, and resources are not what they were a year ago, its still not appropriate in my view for a hotel to ask visitors to get their own bedding and make up a bed, not have sufficient pillows for bedding, and not be able to clean a room properly. If we visit the area again, we will be looking more carefully at other lodging options.

  

• Flynn G

  06 marzo 2021
  Nice Best Western

  Of course, during this COVID mess, everything is not the same but this BW is quite lovely.Check-in was easy, room was clean, amenities were all there. Breakfast could be improved for men. Women generally do not need as much food as a man but the breakfast was too small even for a women. Other than that we enjoyed our stay.