Courtyard Denton

Comentarios destacados

• PilydeVercelli

  12 septiembre 2016
  Muy acogedor

  Mi prima se fue a casar y viajamos 15 personas de mi familia, ella nos separo este hotel e incluso la familia de su novio también se quedo ahí. Las personas del frontdesk super amables, nos atendían con mucho cariño, como muchas de mis tias no hablan ingles les tenían mucha paciencia al orientarlas. El dia de la Boda nos aceptaron continuar los tragos en el lobby, Super bien. El desayuno no era muy variado pero no era poco tampoco. Regresaria a ese hotel cuando vaya a Denton

  

• billklar

  24 octubre 2019
  Terrible Experience

  The service at the front desk is virtually nonexistent. I had to walk around back corridors to find someone. My reservation with prepaid breakfast did not come up properly in their system. I had to bring it up on my mobile app to convince them that it was real. When I finally did get to try and order breakfast, the restaurant staff was nowhere to be found. When I was finally able to get them to place an order, the end result was not worth the wait.

  

• Andrew P

  22 junio 2020
  Hotel as advertised

  Greetings, this hotel is a great stay in a good location, for a Category 3 hotel. Very clean. We were able to secure a room with a balcony on the 4th floor (417). We also noticed the stock pictures for this location represent the room size very well. The only slight negative is we returned one evening to find no touch up or turn down service had been preformed. We like to stay organized when we travel, so it wasn't really a problem. I simply went to the lobby and requested some coffee & soap supplies. A package was put together for me to take back to the room. Not a major problem, with all of our travels this was just the first time ever in a hotel we didn't receive any day service. I wonder if it was due to COVID 19 procedures? Over all, friendly staff, clean facility, we would stay again if our travels include the area. Thanks.

  

• slandry10771

  29 julio 2020
  0/10

  If I could give this place a zero I would we called made a reservation then drove 6 hours and they couldnt find us anywhere in the system even though they took our card information and everything then the lady was as rude as can be I will never be using this hotel horrible staff service Ive been working at hotels for 3 years now at the front desk and I would never dream of treating my guest like this and Ive had some rude ones

  

• davidDFW432

  12 noviembre 2020
  Poor Customer Service and Not Following Covid Protocol

  Unfortunately we had an experience that required us to speak with the Manager. The Manager was extremely rude. In addition to to her poor attitude, she kept referring to me as "sweetie" and "darling" in a very degrading manner. Additionally, the staff was not wearing a face covering when talking with guests. When we asked this manager about this she kept repeating that it was policy that they wear a face covering. What she would not do was explain why her staff was not wearing a face covering. I would never stay at this location again and I will attempt to avoid this family of hotels when traveling for work.