Crystal

Comentarios destacados

• Enrique A

  11 julio 2016
  No se puede pedir más

  Por 30 euros la noche me parece un hotel más que correcto, zonas comunes muy buenas y habitaciones sobrias y modernas (nunca apareceran en una revista de decoración) pero acostumbrado a ver hoteles en esta parte del mundo, es de lo mejor que puedes obtener por ese precio. Recepcionistas amables (muy dificil de encontrar) Situación a 4 minutos de la zona antigua y más visitada

  

• Tusca77

  02 septiembre 2017
  Good price for value

  Stayed one night in Kazan on our train trip from Moscow to Ekaterinburg. The hotel was perfectly located for us (opposite train station and only 5 min away from the main pedestrian street of Kazan). The rooms we had were absolutely fine for the EUR 40 we paid per room per night. Only the check-in was inappropriate and very slow.

  

• YadeHotel

  29 noviembre 2017
  Friendly Staff

  Stayed here for 8 days and love it. The location of hotel is great as its only 5 mins to city centre. The bonus about this hotel is stuff work in restaurant they can not do enough for you. The food in restaurant is delicious. Thank you Yana, ELENA, Polina and Mr manager Delis.

  

• jess T

  31 mayo 2018
  booked for world cup raised the price by 250% at the last minute

  I made a 2-day reservation on sep 19, 2017 for June 25-27, 2018 during the world cup for 6200 rubles total through expedia and made a separate reservation for one additional night on sep 27, 2017 for June 24 through hotels.com for 3100 rubles. I was supposed to pay at the check-in, but they asked me to pay yesterday, May 30 an inflated price of 21,300 rubles for the expedia reservation and 7100 rubles for the hotels.com reservation for one night. When I booked this hotel 9 months ago, there were many hotels available for comparable prices, but now there is basically nothing left because of the world cup. And they know I have no choice but to pay the marked up price. I called the expedia. They called the hotel and told them that what they did is wrong and original agreed price was 6200 rubles for. 2nights, not 21,300 rubles. But, they said there was a mistake in their computer when I booked the hotel, the price shouldve been 21300 (close to $400 by the exchange rate in september). by some miracle, a room became available yesterday at a 4 star hotel for $87 a night. So, I cancelled the reservation with crystal hotel and sent them email telling them that i would write a review and report them to fifa for price gouging. Guess what, they wrote back this morning immediately saying they experienced a mistake in their computer yesterday, they would like to restore my reservation for the original price of 6200 rubles. I immediately knew they were doing this in preparation for my review and expted me to say know. since i cancelled the reservation, they presumed i found an alternative acomdation already. so, they expected I would say no and then they will mention this in their response to my review. who would say yes after going through yesterdays unpleasant experience? no one, right? BUt, I said yes. Because I knew they were playing games to protect themselves. I just played along to see how far will they go. THey did not go very far at all. They sent me the same inflated new price this afternoon. what they didnt know is I would accept offer even if they reduced the price from 6200 to 3200. I simply hate to spend a penny on dishonest businesses. THank God, i had to deal with this problem now. imagine you arrive at the hotel in city that there is no hotel room left anywhere and your hotel ask you to pay 350% of the original reservation price. STAY AWAY from this place!!!,

  

• Tobagomagik

  28 julio 2018
  Clean rooms. Comfortable beds.

  Great location across from the railway station. The room was clean and comfortable. The beds were also comfortable. A 20 minute walk to the Kremlin. The staff could have been more pleasant and helpful at check in and with letting us know that our rooms were ready. Although we booked rooms with double beds, we got single beds. We did not attempt to have them changed thought. Seemed like too much effort.