Hilton Garden Inn Norman

Comentarios destacados

• WilliamZ228

  29 febrero 2020
  One of the best we've stayed in!!!

  We frequently stay in Norman and usually stay at the Comfort Inn down the street because it is a nice hotel at a little bit better rate, but we were so impressed with this hotel that I'm sure this will become our mainstay. It all started with the exceptional customer service provided by Shannon, the front desk attendant. This lady is a hard worker and has people skills at a level rarely found. The hotel is in great shape and all the staff were very polite and accommodating, but Shannon was over the top and made our stay extra special. My wife and I have traveled the U.S. doing a children's ministry for several years and at times, spent more time in hotels than our own home. We both agree this is definitely on of the best hotels we have ever stayed in.

  

• juanitag1312020

  01 marzo 2020
  Enjoyable stay

  Thank you Hilton for a great stay. The hotel is clean and classy. We enjoyed the breakfast option. Our room was spacious and comfortable. The location is convenient and close to many eating options. We will stay again.

  

• twlewis122020

  02 marzo 2020
  Not a clean hotel and staff wasn't friendly

  The front desk person who checked me in was not friendly and was more concerned searching on the internet instead of checking me in. I had to also come back downstairs because she forgot to activate my key card due to her being more interested in shopping online than activating my key card. It was a vacuum cleaner in the middle of the hallway in front of my room. The floors when walking to the elevator were nasty and the elevator floor had nasty stains on them from old looking wasted coffee. Also the room wasn't cleaned and when I took a shower it was a lot of blonde hair in the shower. I won't be staying at this hotel again if I ever return to Norman, OK.

  

• seamonjones

  16 marzo 2020
  My stay

  Perfectly located by eateries and a mall. Hotel was completely clean top to bottom with great customer service. Rooms were very spacious and comfortable. Breakfast was serve with real eggs and breakfast products.

  

• Scot028

  15 noviembre 2020
  Great location; Accommodating staff

  Shane Stout, GM, and staff were very accommoating, allowing me an early arrival check-in, a room on the top floor and at the end of the hallway. The hotel is the typical HGI style, with a multi-sided fireplace and several comfortable lobby seating areas. The room was large with a very comfortable bed and suitable desk for working. The hotel is located in a nicely wooded area within walking distance to several restaurants. In November 2020, the hotel was offering a grab and go breakfast with many choices.

  

• Voyage15850199131

  13 julio 2023
  Updated and Nice

  The facility seemed to be updated and was clean. The staff was very attentive, and the housekeeping was very good. The room had very good TV, air conditioner, and bath. The foam pillow was in need or replacement, and the bed was nice and firm.

  

• Ron L

  06 agosto 2023
  On the way from TX

  Nice and clean hotel. Little on the pricey side. Initially refused free breakfast. Kind of nasty about it. But after I pointed out I am a HH member I got it. Should never have been a question. Good location but a bit hard to get to restaurants there

  

• Tom W

  13 enero 2024
  A poor excuse for a Hilton Garden Inn

  At check in, the Asst General Manager was very rude! She was showing her other two employees that she had AUTHORITY! At dinner for our group, it wasnt ready at the appropriate time, the chicken was so dry it is like it had been frozen and reheated (and probably was. When our group got halfway through the line, the pasta pan was empty. There were signs for cobbler but no cobbler. After eating , and most of the group was leaving, they brought more pasta. They had brought cobbler while eating but ran out of that too. Entering the lobby area the next morning, I walked by two employees, front desk clerk and the lady taking care of the front food area and neither spoke at all. The ONLY person that was friendly was the cook (I think). But this gentleman also took care of the register. A poor experience and not typical for Hilton Garden Inn. Felt more like a Super 8 experience

  

• Wayne T

  14 junio 2024
  Good stopping point.

  Stopped over on our way out of Oklahoma City to Houston. Room was Hilton quality, very roomy and comfortable. The offered breakfast was good. Location is near many restaurants. Staff were friendly and very helpful. Good stopping point. Was welcomed as Hilton Honors member. Would stay here again if in the area.

  

• Elsie M

  14 mayo 2024
  Not good!

  !. My room was given to another guest. The hotel could at least verify the name on the reservation. Perhaps they need to ask for identification to match the correct guest with a similar last name. In my case, I have two last names and the gender was different from that of the guest given my room. So, the clerk has to see if he has a room ready for me. Problem is, I have a medical concern and needed immediate access upon check in, which is why I had been preassigned that room number. 2.There were dirty towels hanging on the rack next to the sink. Although they were neatly folded. 3. Empty shower gel container. Just how many guests have to use that gel before the bottle is empty. clearly it had not been checked. 4. Came back to the room and discovered the room had not been cleaned. 5. So, now I know why there were dirty towels and the empty shower gel container. 6. I thought there were supervisors who checked to ascertain the housekeeping assignments had been correctly done. 7. Apparently not! Just how many times has the room not been cleaned after guests? Please do not offer insincere apology, citing busy weekend with a lot of out of town guest for the university graduation as an excuse. I sincerely hope my next pre-booked stay with this hotel chain lives up to the expected level of service I have been accustomed to receiving from this hotel chain.