Home2 Suites by Hilton Conway

Comentarios destacados

• Rossy M D

  06 enero 2018
  Muyyy buen hotel!! Lo recomiendo un millón de veces

  Nitidez en la limpieza, la piscina la tienen indoor, muyy bueno, desayuno agradable y área de café espectacular, lobby bello.. realmente quedamos encantados. Cuando volvamos a Arkansas no tenemos que buscar otro hotel que no sea Home2 by Hilton

  

• wheretonext123

  06 septiembre 2020
  Highly recommend

  Very nice place. They adhere to the covid new rules. The room has a couch across from the TV and a basic kitchen. Comfortable room with microwave, frig with freezer, coffee pot w/coffee, big desk and chair. And dish washer There is a lamp with some international outlets. The sheets are nice. Towels are ok. Not sure whats up with breakfast not starting until 7am. There were workers that leave much earlier than that and only a few things were available. I was there at 6:55 and it wasnt open. From what I could see there was only yogurt, cereal, fruit and maybe a pastry or 2. There are items to purchase at a small store. There is a Kurig with a couple of pods. Bar frig, Iron and board, lamp on desk has USB and 110 plugs. There is a couch an ice machine down the hall. If its open while you are here there is a bar that serves beer, wine and liquor. On a brighter note, there appeared to be many places to get hand sanitizer. Its across the parking lot from Outback. Very close.

  

• mbfinley

  25 septiembre 2020
  Not Clean!

  Upon check-in, the room appeared very clean and nice. After sitting on sofa, I noticed a magazine or something on the rolling desk that was made to store underneath the other countertop. I assumed it was probably a brochure or some other hotel related magazine. No, it was a Teacher Edition of a Kindergarten workbook. So then it was obvious the desk had not been wiped down during these days of Covid or else that would have been found. When it was time to go to sleep, I pulled back the covers as I always do and the sheets looked slept in. That look when they are loose fitting and wrinkled only in places where someone wouldve been laying. So then I pulled back the fitted sheet to dark hairs on the mattress cover. (I attached photo but the hairs are hard to see.). I then called the front desk who was very nice but told me she wasnt a housekeeper and didnt know how they make the beds but that we could move to another room. I really didnt want to do that since it was around 11:00pm and we were settled in with pjs on but at this point, that was the only alternative. She did come up and give me keys for the new room and left as we made numerous trips moving rooms. Just not what I had expected...Hilton is where we always try to stay to gain points and normally its a good experience but not this time. So in the future, I will try and steer clear of Home2 Suites...even though its a fairly new chain on our area, Ive decided it must be their low line and staffing is less than ideal.

  

• Daddy_travel

  24 octubre 2020
  Hispanics not welcome!

  Unfortunately, we had the terrible experience of having the hotel staff making us feel uncomfortable as Hispanics to the point of checking out early. We have been traveling a great deal during these Covid 19 times through Hilton properties and had not experienced any stringent non sensical policies until we came upon the Home2Suites in Conway. The fron desk person checking us was super nice and informed that the pool required a reservation for social distancing purposes but we could stay longer than our resevation slot unless there were other reservations. Makes complete sense and was the same policies at the other Hilton properties we had stayed at. The next day as my family used the pool they were told they had to leave at the end of the reservation because the pool had to be sanitized for the next guests even though there were no other reservations. The hotel employee was adamant (with attitude) about us leaving and we thought how little empathy towards guests. My wife then went to ask the housekeeping lady for extra towels to dry off from the pool. She indicated she had no extra towels and we would need to wait until the laundry was done for there to be towels or we could go the front desk and request some. Again, an attitude we have not experienced at other Hilton hotels where they try to go outof their way to serve the guests. I went to the front desk to pick up the towels and the manager was there with a stern face. She ended up giving me the towels. On my way to our room as I passed through the room where the housekeeping employee was cleaning the room I overheard her talking all excited "they were speaking F*ing Spanish" . We did not speak Spanish to her but we were speaking Spanish as we went through the hallway. At this point, it dawned on me, that this hotel did not want Hispanics. Since the manager was part of this experience, I called to complain of discriminiation to the Hilton Rewards member line where they helped me find another hotel but redirected me to the hotel to get a refund on my points. However, to this date I have not gotten a follow up call or letter from Hilton corporate apologizing for the incident. It was a shame to go through this. If you are not Hispanic (other races were treated well as far as we could tell), the hotel has really nice facilities, rooms and well located, so you may want to give it a try.

  

• mmasonb

  27 octubre 2020
  Nice would stay again

  Room was clean and nice I have stayed at less expensive hotels and alway have lotion extra toilet paper coffee there we had to ask for mire if these items and the breakfast at 8:15 was almost all gone very bare not much was really disappointed