Musala Hotel

Comentarios destacados

• Paolasacoto

  10 junio 2017
  Un must

  Un lugar al cual se debe ir alguna vez en su vida ya sea en cualquiera de sus estaciones. Se que alla se hacen deportes de nieve pero cuando yo fui estaba todo verde de plantas un panorama y clima hermoso. La gente hace otro tipo de deporte como ciclismo. Los bares, restaurantes, el ambiente en general todo increible!

  

• Jackiesmit11

  13 febrero 2020
  Lovely location, rude staff

  I will start off with the positives. This hotel is situated quite centrally to the restaurants and slopes, which makes things very convenient. The rooms are clean and quite charming in their own way. The maids are friendly and reception staff are alright. On the negative side, the dinner, breakfast and bar staff are blunt and quite rude when you make simple requests such as water. There was not one evening where the staff came to take a drink order at dinner. Not impressed with the customer service at all.

  

• AnnieSrose1988

  13 febrero 2020
  Terrible costumer service

  Not one to leave a bad review, but after a week in the Club hotel Yanakiev I am astounded as to how it achieved 4 and a half stars on trip advisor. Pros: Clean hotel Nice reception staff Ski in ski out - very convenient Cons: Unwelcoming restaurant and bar staff. No smiles or greetings - I think the staff made it very clear they do not care about people returning. Extremely small ski boot room, 2m x 2m at a push Food basic and not always hot If you are unsure whether to book this hotel, I would save the hassle and go for the alternative option (as I wish I had done).

  

• Nikki B

  13 febrero 2020
  Unremarkable

  Clean rooms, nice hotel layout, lovely spa area. Excellent skiing Lovely restaurants on mountain Lifts not too busy Hotel staff have no idea about customer service. They lack interest, are rude, and dismissive of customers. These people do not know that smiling requires less muscle activity than blank glares! At dinner they insist on a cash payment for any drinks, even water! So unless you pop upstairs to get your wallet, you go thirsty! Food, is tasteless beige filler food, cardboard and wallpaper paste, although the fresh fruit available at dinner, was a lifesaver! I booked this hotel as they have 9.1 on Booking.com, how the hell they achieved this I have no idea!

  

• mrjayjayjay

  13 marzo 2020
  Great ski holiday

  Hotel in great location next to a beginner slope. 2 minutes to ski down to all the lifts. Or 10 minutes to walk down to gondola. Bedrooms a little bit dated but spotlessly clean as is rest of hotel. Food is varied and of a good quantity. Spa area is a welcome after a day on the slopes. No tea making facilities in room so bring your own. All in all a great hotel in a great location