Ramada Plaza Niagara Falls

Comentarios destacados

• Marcela Z

  09 mayo 2015
  Costoso y Sucio

  La atencion regular, se hace cola para el registro porque solo hay una recpcionista. El edificio es viejo, oscuro y el tapete de las zonas comunes esta muy sucio y huele a cigarrilo. Tuvimos que pagar un update para una habitacion un poco mejor. Cobran el parqueadero y el descuento del restaurante del desayuno, 2 x 1 es una farsa, pagamos 22 ca, el cafe bastante malo, servicio regular y eso que era baja temporada. La ubicacion es adecuada, si tiene carro queda a 15 minutos de las cataratas.

  

• becahecka

  16 febrero 2021
  Great Place to stay

  When I called to make my booking, the hotel manager, Nicki answered my call with a very friendly hello. She was so helpful in breaking down all of the expenses so that I was clear on everything that was included (no hidden costs). When I called back the following day later in the evening, Scott answered the door and was also very cheerful and patient in answering all my questions. The room I stayed in was large and clean. Wifi & heater worked well. Thankful to have had a good comfy place to stay after a long day's work!!

  

• brookeadele1

  24 febrero 2021
  If you are booking with Wyndham.. dont

  Theres so many hidden fees. It doubles the price of your stay. $20 for parking a day. About $15 for the resort fee, yes even during covid where the pool/ gym/ restaurants/Starbucks is closed. $6 covid fee.

  

• Jem2487

  07 marzo 2021
  Beware Extra Charges

  $5.95 Covid Cleaning $14.95 Resort fee $20 parking, ITS LUNDYS LANE! Cleanliness of rooms just not there, hair on floor nothing looked or smelt clean. Extra costs literally doubled our room rate and if you try to cancel you are charged for room regardless.

  

• Jonaroo85

  28 febrero 2021
  Go somewhere else

  This review is honestly typed in hopes of other people not being scammed with these hidden fees as well to find a cleaner property to stay at. We paid $90 on booking.com we only chose this property as it was dog friendly. Apon checking in they charge $20 for parking, $40 for dogs, some sort of covid cleaning fee which totaled an ADDITIONAL $75. At which point I had no choice as the room was non refundable. I believe they are well aware of this. The fun started when we checked into our "Suite" which we paid a covid cleaning fee. The bathroom was disgusting and the mattress was flattenend. There was no smell of cleaner and no evidence the room was cleaned or sanitized anytime in recent hours. Thought the property there is no smell or evidence that alcohol based sanitizers are in use as there is 0 scent. They do have stickers from ecolabs though. I refused to shower as it was disgusting in both rooms. I'll let the pics show passed any doubt the condition of what I am speaking about Scott was super friendly and went above and beyond to empathize and understand our situation and moved our rooms to a much nicer and cleaner room. He was very easy to speak with and he understood our expectation and disappointment as we could have stayed at a much higher end hotel for less cost. In conclusion we will never return to this property, it's far from all attractions and not well maintained. Spend ur money elsewhere. Scott-id love to see u working at the Hilton or upscale property. The only reason for 2 stars is how u handled the situation. I thank you for this.