Sonnen Hotel Marmaris

Comentarios destacados

• Liane M

  12 octubre 2018
  Dreadful!

  Where do I start? The hotel is very run down, dirty and in dire need of refurbishment. The rooms were extremely basic, although they did have a/c. We never had our room cleaned once while we were there (for a week). After 4 days we had to ask for clean towels and toilet paper which they never bothered give us so I ended up taking them from the cleaner's trolley in a hallway. It's heaving with very, very rude, obnoxious Russians who treat the restaurant as if there's going to be another world war and then end up leaving piles of food on their plates. English people are definitely the minority in this hotel. The food is the worst I've EVER experienced in any hotel in the world - it's overcooked (vegetables), bland, repetitive - basically cheap and nasty - and all meals are aimed at the Russian guests. Breakfast is basically boiled or scrambled eggs and salad. There's always a free-for-all when the restaurant opens and quite often once an item has run out it's not replaced so if you go too late there's very little left. The staff are completely unprofessional. They're constantly on their mobiles, they're scruffy (wearing jeans) and have no personalities. The bar closed at 10.00 which means you have to go out and pay to drink later in the evening. Not only does the bar close, but the tea/coffee/water facilities are locked up too so you can't even get those after 10.00 either. Signage around the hotel is all in Russian so you've no idea what they say. Avoid this hotel at all costs!!

  

• Chelstravel18

  04 julio 2019
  AVOID!

  Unless you are Russian I would avoid this hotel!! We have just returned from a week in Marmaris, our stay at this hotel was shocking! To start we arrived just after 10pm. The all inclusive bar closes at 10pm, which was fine, but we were unable to even get a drink of water as that gets closed off too. WOULD GIVE 0 STARS BUT UNABLE Looking around the room, the ac worked minimally which meant the room was permanently hot. Room itself was ok, although the bathroom was grubby and the fridge didnt work (we advised reception of the issues to be told they would fix it - no one came throughout the whole week to sort this). The food was appalling! Breakfast was the same every day, lunch the same and dinner the same. Meals look as if they had been made up from left overs from the previous day, and everything was always cold no matter what time you ate. We witnessed food being laid out and uncovered 30 mins before meal times on a number of occasions. We totally avoided eating here at all after the second day as I became very unwell for the remainder of the holiday (was not able to leave the room for two days - which to be honest spoilt the whole trip!). There are no snacks or ice cream provided throughout the day, and no option to buy these within the hotel you are just directed to the nearest supermarket. The drinks are not worth the all inclusive price. The spirits tasted like pure chemicals. The all inclusive drinks would only suit children in my opinion as the only drinkable drinks were the juice and fizzy soft drinks. Facilities throughout the hotel are minimal, if not nowhere to be seen. There is no entertainment for either adults or children, neither in the day or night. Unless you class the bar staffs music being played on a sound bar entertainment. There is an air hockey table for the children, which is unusable as the equipment isnt available. Throughout the week we saw no kind of rep that could point us in the direction of trips and excursions (its only because we stayed in the same area last year that we had a rough idea of where things where). The only time someone seemed to be a rep of some sort was around 9pm to ask if you wanted taking to bar street (which I would AVOID! Unless you want to get robbed or scrapped with). There is no safes within the rooms to store valuables, only small lockers by reception. Also, no luggage room to store luggage on the day of departure (you are told to leave suitcases in the lobby until you leave - we stayed closed all day as this wasnt safe! Which again in turn ruined out last day as we were unable to go far from the hotel). Your all inclusive band gets taken off when you check out, which again was fine, but you are unable to get anything after 2pm. Which isnt great for people with a late flight and minimal money left. The only somewhat good experience with this hotel was one or two of the staff. Although they speak very minimal English and again cater more to the Russian guests. Overall a pretty horrible experience that has put me in two minds of returning to Turkey. We realise this hotel is a cheaper option but to be getting the basics wrong is not on!

  

• annemariemcmahon1

  09 septiembre 2019
  6729

  AVIOD LIKE THE PLAGUE..This hotel not even 1 star..staff Rudd.. cleaners few and far between.place is dirty..all over..pool,rooms,restaurant..not.enough tables..or sunbed for all..needs gutted from.outside in..AVOID AT YOUR PEARL...

  

• David T

  20 septiembre 2019
  Oh my god avoid

  We arrived at the hotel and the gent on the reception was to be honest the best part of our stay as he was very helpful, we got to the room and put down our cases and went out for a drink as the bar was closed and no provisions for drinks provided. After we returned we went to our room and found that the fridge provided was both broken and filthy, we went to get into bed and found that the mattress was really old and threadbare, i have worked in recycling matresses for ikea in the uk and to be honest this one i would not touch unless it was in a mattress bag, it looked disgustion and stained, i decided to use the single bed and as a nightly ritual my partner laid out towels on the bed to both cover the filth and stop the springs from stabbing her. The food was as previously stipulated and lukewarm and repetitive with no sign of meat in the ten days we where there. As it was full of Russians you have to be there at the start of service or all the food will be gone or spoiled as they regularly fill their plates and themselves to bursting so get used to be hungry. The hotel looked tired and dusty and the cleaning staff look disinterested as one time we were in the room we let in the cleaner who just tidied the bathroom for 2 minutes and left. I never saw the room floor mopped as all corners where dusty. The staff in the hotel were rude and not helpful most of the time and looked disinterested and frankly spent most of their time on there phones. The saving grace for such a terrible stay was the reception staff who where helpfull and happy to help but does not make up for the rest of the drastic issues. Spend money to make money, we went to the hotel for two of the days we was there and its the happiest part of our holiday. The rep for the hotel charged us £220 for 5 trips for the both of us which when speaking to guest of other hotels paid half that price for exactly the same trips, this rep was arranged by the hotel and is a way the hotel makes a cut out of this as well so DO NOT TRUST THE REP, he will rip you off, sunny was his name and will make money out of your desire to do trips by doubling the price. The final failure was the wifi which only worked in half of the holiday entrance and nowhere else, we go to a b and b hotel which provides for the entire hotel but sonnen its only the reception which hardly ever worked on the ten days we were their. I could go on all day to the reasons not to go to this hotel but cant think of a reason to go to it. Avoid at all costs, save your money and go to another place

  

• angelswin

  26 septiembre 2020
  Mixed feelings

  Right I don't know where to start I booked this hotel blindly I guess the pics looked good and we needed somewhere quick as we had changed hotel twice already. We arrived early hours sat morning and was told by the men on reception that we didn't have a reservation so after a half hour wait finally we were allowed to check in by this time it was near on 3 in the morning and I just wanted to sleep. The next morning we woke up to banging and shouting about 9am the room we we re in was OK nothing special it was tidy but not clean at all the balcony was tiny overlooking an empty hotel and there were only 4 coat hangers in the wardrobe and one drawer we had a fridge that wasn't working but they did swap this a couple of days later and also we only had one curtain wich again was dealt with within a couple of days the rooms are very basic with one British TV channel the cleaners however come in every day and make sure you have your essentials so hats off to them the food well we ate here prob twice in the 14 days we were there as the food was terrible the toaster broke on the morning we arrived and they stilk hadn't fixed it by the time we left so breakfast was cold beans and some other slop lunch was leftover dinner from the night before but turned into something else all served with pasta and salad wich seemed to be served every night and day this hotel is full of Russians and I think they basically cater for them we were the only English in the hotel. The best thing I can say about this hotel is its staff( well some of them) the bar staff the waiting staff they were all pleasant and friendly and had a laugh a shout out to ossman I think that's his name he is a legend and made our stay a bit more pleasant the pool is good to we spent a lot of time in there however it is deep at just over 6 foot deep but I managed fine lovely and cool there aren't really enough sun beds for the amount of people so you have to be up early and have your towel on them before the Russians get there the location is brilliant as the beach is very close and your practically in the centre of everything but my overall advice is if you are English do not stay at this hotel I will definitely not be going back