The Olsen

Comentarios destacados

• Enric Garcia A

  08 abril 2016
  Moderno hotel con buena ubicación

  Hotel moderno con amplias habitaciones con cocina. Cuarto de baño pequeño con ducha. Buen restaurante y desayuno a la carta. Esta en un barrio "cool" de la ciudad lleno de restaurantes y cafeterías muy agradables. En Recepción esta Laura de Colombia que es encantadora. La música del lobby esta demasiado alta.

  

• Ornella B

  02 julio 2016
  Recomendable

  Este hotel es ideal para un viaje de negocios, yo estuve 4 días, la habitación es muy cómoda y amplia, la cama es muy cómoda y la atención es súper amable, lo recomiendo , sin dudas volvería, la ubicación es perfecta porque está en el medio del kilombo

  

• PaoLeyton

  24 mayo 2018
  Buen hotel, pero no espectacular

  Recientemente estuve 8 días en el Art Series. Tuve una estadía muy agradable, pero encontré el hotel un poco caro dado que no tenía tan buen servicio y las instalaciones no eran tampoco de primer nivel. La habitación la hacían pasado las 4 de la tarde y tenía un closet muy pequeño, sin mucho espacio para colgar chaquetas ni para guardar ropa. El gimnasio era básico y en el restaurante del hotel todo era muy caro. Tomar desayuno solo con un café con leche y una tostada con huevos pochados o revueltos salía 15 mil pesos chilenos por persona. De todas maneras el personal era amable y la ubicación buena, cercana a una avenida principal y a una cuadra de una estación del tram, que en 15 minutos te deja en el centro de la ciudad.

  

• Gina L

  08 marzo 2021
  Disappointed- would not recommend

  We were really disappointed with the hotel and changed our booking from 2 to 1 night about one hour after arriving. Although staff were friendly there was hardly any, the room looked tired and in need of repairs. The bathroom shower head was broken and kept flooding. We wouldnt stay again

  

• PlatinumIHGMember

  08 marzo 2021
  Birthday Celebration

  I stayed at The Olsen Hotel on the 7 th of March as a part of my birthday celebrations, I found the reception / front desk staff polite and friendly and helpful when an issue with the TV in my room arose, the issue was resolved after a few hours and I thank the team member responsible for their assistance. The room was clean and well presented, the bed was comfortable and I enjoyed my stay. The breakfast was delicious and hot just the way I like it , being a public holiday the restaurant was extremely busy and there was a wait but I was very happy to wait as I was in no rush the staff were lovely. I have taken one star off the review because of the hotels pre authorisation policy at check in, you would understand if there was a mini bar in your room and you might want to try some room service or try a food and beverage offering from the hotels bar or restaurant, the delay in the return of the pre-authorised funds is always annoying and the hotel staff do not like to be walked through why one does not need to do a pre authorisation as one does not want the mini bar in the room or one does not wish to charge anything else to their room. I am use to staying at hotels and having a 1 dollar authorisation / validation and my card number being kept on file, should I wish to charge anything to the room and I would then settle any charges upon check out. I now have to wait for the return of funds which I need ,to do my weekly grocery shop, I was not given a choice other than to put it on my card or pay more in a cash bond , what I wanted was a fair and open minded discussion with the duty manager or general manager to resolve the issue with out any stres. The only 2 ressons a pre-authorisation on a valid credit card would be in place 1. The hotel does not trust the guest to pay for any room charges they may incur from the mini bar or other food and beverage charges. 2,. It is a way to entice a guest to spend money on other guest services at the hotel during their stay In conclusion I had budgeted for a good room category with wifi and breakfast included and I had pre paid the booking so I could just go and enjoy my stay there was no more money in the hotel budget for the pre authorisation and it had to come out of my personal expenses budget not that Accor Hotels or The Olsen Hotel care about that. Be aware there is a 100 pre-authorisation on a credit card or a 200 dollar cash bond payable at check in at this hotel for ... incidentals .....