The Westin Wilmington

Comentarios destacados

• 269carlat

  18 septiembre 2020
  HORRIBLE STAY!!!!!

  First thing is first, when I checked into the hotel I was not greeted properly and was treated as a annoyance. I come all the time and I was met with attitude. I asked for a room with a view, but was given a room that did not have all the lights working as well as no view. I am a Gold Elite Member and that morning I requested a 2pm checkout that I can have. The night auditor told me she put it on the account, however, when my boyfriend got back to lay down at around 12 he came in and the room was completely stripped! I then called back and was met with an indifferent manager who told me although he saw the 2pm checkout that my boyfriend was unprofessional and yelled at the front desk agent which clearly did not take place. There wasnt an apology but a yeah we did this but you guys reacted wrong kind of attitude which wasnt the case at all. I worked at the Marriott and never experienced as much lies and attitude like this one. HORRIBLE! The only associate who has been kind and helpful was James Hodges.

  

• 211luminescence06

  11 octubre 2020
  Cleaning Standards not up to par

  Disappointed that their promise of cleanliness was not delivered. See picture of yellow stain found below the toilet seat in our bathroom. I called the front desk when I saw this but nothing could be done because they dont have anyone come in your room once youre checked in. They also missed on service. We asked for extra towels before our arrival. They were not in the room and when my husband called for extra towels and washcloths, we only got washcloths. Water was also leaking from the ceiling in the shower. Im a Rewards member and never have Ive been so disappointed that I I felt the need to leave a review. Do better.

  

• tripper24nyc

  15 noviembre 2020
  terrible on many levels

  I have stayed at this hotel for several weeks in the past few months and can report that it is not a good experience. first the good: I enjoy the food at the restaurant on site. it's convenient to the waterfront, which is nice. now the not so good: there are always lines at the front desk and the people working are not very friendly or helpful. any time I had an issue they were unable to help. I had several accounting issues that I could never get resolved on more than one stay. it amazed me that each employee seems so burdened when you ask for help. my room had loud banging in the walls (I believe this was from the elevator) and couldn't switch rooms, nor were they able to fix it. I had to turn my laptop into a white noise machine to fall sleep. my room was dirty when I checked in. dirty carpets, shower, and an actual blood stain (!) on the bed skirt. that's disgusting and inexcusable. the hotel feels like it's 30 years old and tired. it opened in 2014. I don't understand how it feels so dated and worn. I left belongings behind in the chair. they ask you use a website to file a claim - I did and immediately got an email back saying they didn't have the items. I know exactly where I left them in the room, so the fact of the matter is the items were either tossed or taken by housekeeping. overall I would not recommend this hotel, nor would I stay here again. I would recommend the adjacent Homewood Suites by Hilton. it's a much better run property.

  

• vtfarmwife

  10 enero 2021
  Excellent service

  I cannot say enough good things about Nicole, the front desk supervisor. After a miss understanding , she went above and beyond to ensure that everything was to my satisfaction . Room was very clean and prompt room service.

  

• FinnyGo

  25 febrero 2021
  My Favorite Hotel in Wilmington

  This is my favorite hotel in Wilmington, DE. I have spent many nights here, over a month all together. The hotel sits alongside the Christina river and the fantastic running, biking-- or walking -path along the river. Beautiful views and great restaurant options. For my fellow runners, there is one big appeal" I have spent many runs on this path that leads you to one of the best trail runs in Delaware. It is located near a nature preserve on one end and the multiple restaurants, cafes and bars in the other direction. It also has a good gym that is still open during the pandemic, and usually only 2 or 3 people max. The front desk staff has been truly, truly excellent. During my stays the overwhelming majority of the front desk staff have gone above, and way beyond, in helping my colleagues and I when we stay there. So many great folks including James, and so many others, who exemplify how great the service can be here. Nicole, who is the head front desk agent, is also phenomenal. She has been incredibly helpful--not just one time, or a handful of times, but ALL the time. She is a solutions person who always has an answer or recommendation. I have bumped up my rating from a 4 to a 5 based solely on the great work she does! Cant say or write enough. There are some areas where they need to upgrade. I had an issue w/ the cleaning of my room--but it was resolved (bc of the front desk folks!) Did I mention the great location to so many hot spots along the river and downtown like Market street? And right off 95. Great spot for a weekend in Wilmington or for business trip. Also, it has great food in the restaurant--try the Biden Burger, salads, soups and the roasted Brussel sprouts.