West Wood Hotel

Comentarios destacados

• Salim Q

  05 noviembre 2019
  Beautiful boutique hotel

  Went to Nairobi to visit family. This is a peaceful hotel right in the midst of lively westland district. Besides it's unique situation next to the karura forest, we found the staff most pleasant, helpful and polite. The rooms are large and cleaned on daily basis. There are monkeys for company right in the heart of Nairobi

  

• wandian

  23 diciembre 2019
  Spacious rooms

  The rooms are very spacious and big. And ofocurse modern. The view was our room was amazing and we could see monkeys from Karura Forest even though they were abit hesitant moving my boyfriend and I from a smaller room but they finally moved us. However, The guests were very few and the hotel felt dead. The breakfast buffet didn't have a variety (i don't know whether to call it a buffet cause basically it was just sausages, bacon, fish fingers and potatoes, no eggs) and the fish fingers had a weird taste.

  

• DarrenDD

  07 febrero 2020
  Disgusting Service and room with refusal of refund

  I checked into the hotel, paid and after seeing the room and the state it was in I refused to stay in the room. Due to the state of the room and service I checked out immediately. This was 3 weeks ago and they are refusing to process a refund. I have received confirmation emails saying they will process the refund and nothing ever happens. Now they refuse to process the refund because its considered a cancellation. They are taking my money for a service I was unhappy with and saying its a cancellation policy when it has nothing to do with cancellation. My advice would be to stay well clear of this establishment.

  

• 12041Traveler

  09 febrero 2020
  HALF BOARD? BE CAREFUL!!

  I booked several nights choosing the half board package (breakfast and dinner). Everywere in the world "half board" consists of accommodation, breakfast and FULL meal (except the extras of course). For the Westwood Hotel this is not valid. In fact, the FULL dinner they offer you is, in real, limited to an expense of 1500 KHS (in practice a course) and you have to pay all the rest. the worst thing is that no one warns you of this neither on arrival nor before starting the meal. The kind waitress tells you this "little detail" only after you have finished eating and you have to sign the bill. In my opinion, deceptive and very incorrect behavior.

  

• MutisyaJay

  24 febrero 2020
  Mediocre at Best

  Feels worn out, hotel staff although helpful are not warm or welcoming. Service is too slow here, you have to keep reminding them and drinks, especially beer is served warm. Food is less than inspiring. Mediocre at best. Their salad is served in plastic bowls, hahaha. What a joke!