Arthotel ANA Eden

Comentarios destacados

• Jossa K

  06 julio 2018
  Disgusting

  I booked that hotel via booking.com, and it was disgusting different then on the pictures, they lie about stars, in reality its 3 star, but somehow hotel added extra star in description about themselves on booking.com. So thats a trap, kind of tricky to attract customers by representing wrong information. In reality I was shocked , there was kind of lenoleum floor , instead of carpet, mini bathroom, with shower cabin, instead of bath tube and shower cabin ,this bathroom was too tiny, so you are lucky if you can pack yourself in it. Disappointed, tried to get money back, because it was absolutely not ,what we booked, receptionist was very indifferent to guests of hotel, it took almost 3 hours to get our payment back. Yes they offered us different rooms, showed one room in hour, worse and worse, kind of torture! We tired guests , had to be treated without any respect from the stuff of hotel, never saw So much poor customer disoriented service ! Never!! Its the place I honestly recommend to avoid!!!! They offer bad service without any respect. Almost spoiled our vacation...

  

• mimi k

  27 febrero 2019
  Good quality of sleeping, breakfast not so good

  HOTEL: Located between the train/bus station and the city center. All in walking distance. In the street with very low traffic. There is no construction works as in other streets in the city because of the great urban traffic project. ROOM: Small single room under the roof. The window was normal. On the 4th floor with the street view. At night it was quiet. Everything seems new and clean, and functional. No additional comfort like fridge or coffee/tea maker. In warm weather it could be too hot because the window view is on the west and there is no AC. Two main minus:no big mirror and only two hanger for clothes. This could be easily corrected. WIFI: Electric sockets by the bed and by the desk. CLEANESS: Very good. BREAKFAST: The worst part of the hotel service. Buffet frequently empty. Used tables slowly cleared away. Dishes are often lacking. VALUE FOR MONEY: Only room is good, but the breakfast is bad. Because of that I would rate the whole stay 3,5.

  

• 554hagenz

  25 septiembre 2020
  They dont care

  Bathroom: black mildew in the shower, brownish plaque in the toilet bowl. Windows: dirty from the outside, BUT also sticky yucky from the inside. I reported this on their "Betterspace" chat system first night - than again 2nd night - no reaction yet. Now in the third night my bedsheet has neither been changed or at least been tucked in, since I arrived. On top of this mess my comforter has been placed nicely folded... Dont pay for breakfast. At 9:00 the buffet had mainly cold scrambled eggs, lukewarm cheese and cold cuts platters, and some age-old fruit salad and cereal bowls. No whole grain breads. I opted out for the rest of my stay. The smell from the fridge. The impossibility to get a normal straight-backed chair. Typing this sitting on a small padded lounge cube in front of a normal size desk.

  

• peterkolek

  20 abril 2019
  A good, clean and safe hotel with good service

  The hotel is located within 10 minutes of the Central Station, close to the Zoo and Botanical Gardens and also close to City Centre. It is manned 24 hours and the service and quality is very good. I would stay there again!!

  

• alexandralukay

  27 junio 2019
  Overpriced, not clean, extremely uncomfortable in summer

  I paid 160 euros for a room of less than 10 m2 on the top floor. It was at least 45 degrees in that room. There is no AC or even a fridge that could have made things at least a little better and of course they still charged me 5.50 euros for a small bottle of water. In addition, someone forgot to trow away the trash and to remove the used linen & towels from the previous guests and they were on a little pile in the room, which is ridiculous. There was no staff member that I interacted with that was even remotely friendly or helpful. And yes, it does not look like in the pictures. I would give it a minus 5 stars, if it was an option.