SpringHill Suites Manchester Boston Regional Airport

Comentarios destacados

• KellyG0614

  17 mayo 2020
  Clean Rooms & Excellent Service

  We booked this hotel based solely on front desk reception staff. All the other hotels we called that were close to the Airport were rude and seemed annoyed when we called directly for rates. I assume were not the only people in this country that shop around for a good price? Besides the excellent front desk service the room was roomy and clean. My only complaint was the A/C system seemed outdated and ran a bit louder that what seemed normal. But overall we had a pleasant stay.

  

• Judith Z

  12 julio 2020
  Nice Hotel

  This is a nice hotel. Clean and well cared for. I had several issues but all were minor. For the record, no breakfast (no surprise there) but also no coffee in the lobby. Lack of brewed coffee was disappointing. Only two cups in the whole room - paper coffee cups - no cups/glasses in the bathroom. Since they were light paper, I was concerned at using them for cold drinks/hot drinks and teeth brushing. All of the coffee in the room was decaf and no condiments. I went to the front desk and both were easily remedied but just an annoyance. Given that we were one of perhaps six rooms occupied (judging by the cars in the parking lot), I was annoyed to open our curtains in the morning to a lovely view of the dumpster. Really? No better views? Had I seen it when we arrived, I would have asked to be moved. Again, just annoying. None of this is a good reason not to stay. Just a heads up so that you can check upon arrival.

  

• Exploration6205025

  01 septiembre 2020
  Not Cleaning The Room Using Covid-19 As An Excuse

  My friend and I went to an event held at Manchester Regional Airport that is accessible by hotel shuttle bus. We thought this hotel would be the most convenient choice since it is only .7 miles from the event. But the event suddenly changed its location from Perimeter Street to Kelly Ave, after we arrived at the hotel. So I phoned the front desk to enquire whether the hotel shuttle bus would take us to the other side of the airport. The person on the phone, named Susan, quickly said no and she said, are you talking about the Trump rally? I said, " How do you know?" She replied, "Your folio says so." Since the hotel profiled us as Trump supporters, I asked her if she could tell me how many of us are staying in the hotel. She said, "I can't tell you." My friend and I were very worried and felt the place may not be safe for us to stay but it was too late to cancel the booking and we were too exhausted from traveling five hours from New York to change the hotel. By the way, the same staff didn't want to tell us which restaurants are good around the area. Interacting with her was the greatest nightmare you can find in any hotel around the world. The next day, a young beautiful lady named Alicia at the counter, who told us Airport Diner was a great place to eat. She is 100% right! On the third day, I thanked her and told her that the rally was so worth the trouble to come and asked if she knew how many of the hotel guests were coming for it. She said most of us were staying there for the same event. Wow! What a difference in demeanor! Also, the picture of the free breakfast provided by the hotel is misleading. If we knew the hotel would not provide a decent breakfast, we would have planned the night before where to get our breakfast so we could be ready for the event which we were going to. Your front desk also told me that your hotel cleans the room every 7 days, which means removing the garbage in the garbage pails is not possible unless we make a request (we were so disappointed and we didn't bother to make a request) and she said it was because of Covid-19. On the contrary, we expected that the cleaning should have been more frequent and vigorous because of the pandemic. And the breakfast included in the hotel stay was horrible (my friend refused to eat it). It was a horrible hotel staying experience. My friend complained so much to the extent that I had terrible headaches for two days. I refused to take her share of the cost of the hotel stay. I told her that I was 100% liable for choosing that hotel. I read almost all the reviews of this hotel. It is strange that I didn't see any red flags before I booked the hotel, but my friend said that she did see negative reviews of the hotel before. So, it is my fault that I didn't. And I don't understand why the reviews I read before were all positive. Maybe they stayed there only one night and were served by staff like Alicia.

  

• TravelerAnn

  05 octubre 2020
  Great visit

  This hotel is 1.4 miles from the airport. I had to wait 25 minutes for the shuttle after calling. They said 15 minute wait. The hotel was clean. The receptionist was kind and competent. Breakfast was hot bagel with egg, sausage and cheese(pork or turkey), cold cereal, pastries, yogurt. No room refresh due to covid but you could ask for clean towels.

  

• H2642LTkaylad

  16 enero 2021
  Terrible customer service

  I had been staying with multiple Marriott locations throughout the month of December for work purposes and was excited when I first checked into this hotel. However that excitement quickly faded just a few hours after checking in when I could hear a dog barking in the room next to mine. This dog was left in the room alone all 3 days that I was staying there and I had to listen to it barking nonstop while staff at the front desk offered no help. I was staying here on a work trip and I was unable to get any sleep while I was here. Staying with a Marriott should be a relaxing experience, not add more stress to already stressful times. I have tried contacting the hotel to discuss the issue and have been ignored multiple times by the manager Jane LeBlanc. I do not plan to go back to this hotel or any other Marriott ever again if this is how they treat all their customers.