Hilton Garden Inn Virginia Beach Town Center

Comentarios destacados

• claudaa05

  16 febrero 2021
  My stay at Hilton Garden Inn Town Center was excellent, I made many trips to this wonderful hotel.

  I did enjoy my stay for many times, Anthony the staff member was an excellent front desk, he was awesome in providing welcome and fabulous skills. I recommend Hilton Inn Town Center, I enjoyed my stay the most this time. ,

  

• eteunis

  18 febrero 2021
  Average at best

  Second time staying here. First time we found an adult toy packaging in the bottom dresser drawer. This time we found an open box of condoms in the nightstand drawer when we arrived. Made us question the cleanliness of the rest of the room. Appeared clean, but saw where someone drew a penis on the window in the condensation, so that was not cleaned. Very noisy stay during Valentines weekend, between the constant traffic from the boulevard to the people next door. Also, website stated reduced service for breakfast, but we were told nothing was open. On the 5th floor there is a locked door that you have to use your room key to access the ice machine, this door kept rejecting the key until about the tenth try every time. Also, was told that parking was "complimentary". Have to laugh at that one.... free parking garage is owned by the city, so it's actually "complimentary" to everyone. Beds are comfy and bathroom was average, so with the current crisis I would say it was an okay stay. But, probably won't stay there again.

  

• Railroadguy

  18 febrero 2021
  Outstanding!

  From check in with Marjorie to check out, our stay was superior. Large clean rooms, great guest service and a super location, near malls , I -64, shopping and dining within walking distance, this hotel and staff is outstanding!

  

• angelsU3877HM

  25 febrero 2021
  A nice stay

  So, I normally don't leave reviews, but I thought that I should because of the experience I received from this hotel. It is a great thing when you can come into a hotel and be greeted with great customer service. I mean Gabby was amazing with explaining the the app sometimes have glitches, so she helped us. And when I woke up early because I was hot, Anthony offered a bottle of water and pleasant conversation. Speaking of Anthony, I believe that he would be a great General Manager of a hotel. His mannerisms, his thought process and the way that he interacts with the guest is remarkable. I can only assume that the way he takes of the guest is how he is with his team. With that being said, any company would be all the better to have him guiding the helm of their hotel. Its is refreshing in the world of Covid to have good customer service like this. Thanks, Angel

  

• eberic28

  11 marzo 2021
  Unsafe and Poor Managment -Be aware you have been warned

  Two back to back weekend stays at this hotel in which management does not enforce the non-smoking policy. Guests were smoking marijuania and it was coming into the room. On the first visit after complaining the hotel manager said nothing they can do because smoke travels. Should have moved rooms but was late at night. Second time on next weekend, complained and they ignored my complaint, told them the exact room. The smoke detector went off and they still ignored, complained and wasn't until 1am until mgmt addressed the issue. Never offered to move me, they simply dismissed my complaints - If it wasn't so late, I would have left and that weekend was cold so not able to even sleep in car. Not worried about safety either becuase Fire Department went into the room when smoke detector was set off. Fire Department actually had to come back at 7am the next morning becuase went off agian from those guests tampering with it. End result is mgmt takes the one night off my bill - So dissappointed in their mgmt and lack of response. Currently the manager provides the same standard response, so don't expect any changes if you stay at this property. Also mind you, I am a loyal Hilton Honors and this whole stay has me thinking about changing that to Marriott