Mercure Bolton Georgian House Hotel

Comentarios destacados

• Sherkah

  08 septiembre 2012
  Gran Personal, gran Hotel, lo mejor para alojarse en UK

  Estuvimos el pasado 25 de Agosto de 2012 alojados una noche. Hubo un problema con nuestra reserva y en lugar de una doble, únicamente quedaba una single room y en todo Manchester y 50 millas alrededor no quedaba una habitación debido a un festival. Cuando llegamos el personal nos explicó la incidencia, que fue culpa de Last Minute, y que habían llamado a todos los hoteles cercanos y ninguno tenía habitación y lo que nos podían ofrecer era acondicionar de alguna forma la single para que no durmiéramos en el coche y que posteriormente reclamáramos a nuestro intermediario Last Minute ya que ellos eran subcontratados. Pero por las molestias nos invitaban a todo lo que quisiéramos en el bar del hotel y desayuno para ambos gratuito. Fueron en todo momento encantadores, amables, resolutivos y con intención de ayudarnos en todo momento. Nunca en un hotel me habían tratado tan bien y pese a dormir en los colchones en la habitación, creo que fue el mejor hotel en el que he estado en UK. También he de decir que el hotel tiene unas instalaciones estupendas, el desayuno es muy bueno y tiene un gran parking para los clientes y está solo a 20 minutos de Manchester en coche. Si volviera estoy segurísima que volvería a este hotel en el que me trataron tan bien. Altamente recomendable.

  

• agatam585

  01 octubre 2020
  Improve customer service

  I have booked a cream tea and leasure access afternoon at the hotel for next week, due to current situation just phoned the hotel to double check it is still ok to come, lady on the phoned advised me cream tea is not available due to current restrictions, I have asked if I can move my appointment with her who is working at the hotel where my afternoon tea is booked and she said no, and that I need to contact groupon. Thanks for your help very professional customer service (not) Regards

  

• scottdW7949GF

  04 octubre 2020
  overnighter

  A large carpark to the rear and welcoming staff on arrival. The room was comfortable and clean, food was ordered over the phone to the front desk and was delivered straight to the door. None of the facilities where available like gym and bar due to covid but enjoyed none the less.

  

• jakeheathuk

  10 octubre 2020
  Needs work

  For a Mercure hotel we were expecting much better than what we got. Rooms are extremely dated and in need of a complete renovation. We were not informed of changes to the cooked breakfast being scrapped because of covid...weird when restaurants can be open. We got a bag at our door with a dry croissant, a muffin, yoghurt, a kids orange juice and a banana, which was just not what we were expecting on arrival and not worth the money paid for a proper breakfast. The only saving grace was the staff at reception who clearly know how shoddy it is. Will not be going back anytime soon.

  

• Hazel D

  10 octubre 2020
  Awful

  We stayed in the hotel for two nights for a wedding and it was very disappointing. The walls were paper thin, you can literally hear EVERYTHING. The rooms were very dated and in severe need of an upgrade from the 1970s. We had an adjoining room, separated by a door to another room which again made the sound worse. The beds were very uncomfortable and it wasn't very clean. We paid £11 a night for a cooked breakfast which we were informed at reception would no longer be happening due to Covid. It would have been nice to have been advised prior to our trip. For our £11 we were given a bag with a stale croissant in it with nothing to put on it (butter, Jam or spread) with a yogurt, a banana and an orange juice box. Not really acceptable considering the cost. The only positive I can say is that the reception staff were lovely and very helpful. I feel sorry that they have to work so hard to represent this as must continuously receive complaints.