SureStay Hotel by Best Western Wenatchee

Comentarios destacados

• Annare122

  02 enero 2021
  Horrible Experience

  From the moment I stepped into the waiting room area, none of the staff greeted me. They mustve thought I was a child. It wasnt until my mother in law came in as well as my husband did they greet her and started speaking to her. Although the hotel room was for my husband and I. The room service was terrible so we just stopped requesting room service. The beds are barely made up and the bathroom they never cleaned, the only room service we got was the bed half-way made, the trash taken out, and new towels. They didnt even restock our toilet paper! One of our lamps wasnt working. The walls are so thin in this place that once you get inside of your room, its like your still outside because you could still hear everything in the hallway. There was a couple above us that made very loud noises every night, 12am, then again at 2am and then at 3am. It was extremely irritating having constantly being woken up so late at night to screams and bed boards shaking. Speaking of broken items the microwave barely worked. They tray didnt spin. The window was broken. The Tv was super small mustve cost $100 or less. One night I came out of my room to ask a person at the front desk what times the hot tub was open. She was so focused on her phone she barely wanted to look up at me. She wasnt pleasant at all or friendly. She looked at me strangely before answering the question. My last complaint is the hot water ran out when showering. I will never return back to this hotel no matter what is the cost!!

  

• siberia2021

  02 enero 2021
  Second time stay

  We stayed there a year ago..same great hotel..wow location ..and wonderful customer service by Lindsey..will be back again,for sure..great rates,clean property,walking distance to all amenities,could not ask for better place to spent a night or two

  

• Debonairterrific

  11 enero 2021
  Quiet Spot One Night Only

  The adage what you pay for is what you get is true here. It is a beautiful location between major towns but no gym or large breakfast selection. The rooms are beautiful and the shower is perfect with the shower head with hose. Quiet simple place for a SINGLE NIGHT'S rest. Check room carefully for forgotten items from previous occupants. Staff are friendly and courteous. The breakfast is all factory prepackaged items so It is very COVID secure (yogurt, health bar, apple, water). Thamk you to David and the the two front staff on the next two shifts after him for their courtesy and knowledge. Overall a B for a Good Stay and No Snafus and Good Customer Care.

  

• U6805AKlukem

  25 enero 2021
  Best Western East Wenatchee

  Lindsey at the front desk was great- super helpful and welcoming. She answered all our questions and had good recommendations for local dining. The room was as expected- clean and comfortable. COVID protocols in place. Overall a great stay.

  

• Mary H

  06 marzo 2021
  a nice stay for a nice price

  The two ladies, lindsey and Nicole were very helpful and friendly. The room was clean and good sized. Our night was peaceful and quiet. This quietness was important because our previous hotel stays were noisy (not at Surestay) Also I liked the small deposit of $15.00 for our dog. Other places ask a lot more.