Best Western Chateau Suite Hotel

Comentarios destacados

• Grammy553

  25 febrero 2020
  Shreveport

  Had two nights in Shreveport on road trip to see Granddaughter. Friendly front desk, very clean room. It has just been remodeled and it shows. Breakfast was good, omelets, various breads, hot oatmeal, cinnamon rolls. Only glitch is there is a train, a few blocks over, that goes through and blows it's whistle at all hours. I do carry a sound machine and didn't hear it at all. Gated property, would stay again if traveling in the area.

  

• TatiPDX

  05 marzo 2020
  Not very clean

  This hotel was recently renovated and has the potential to be nice. However, it is one of the dirtiest hotels Ive stayed at in a long time. All of the floors throughout the hotel were dirty. The elevator was even dirty. I had to change rooms because it hadnt been thoroughly cleaned. There were also missing lightbulbs in the room I stayed in. Staff was nice and the breakfast was good. They just need to get a proper cleaning schedule and make sure that someone in management is routinely inspecting rooms.

  

• LTKH1

  07 marzo 2020
  Great hotel

  Had to cancel my Airbnb upon arrival because of a strong chemical odor in the Airbnb. Luckily, I was given a refund. Called the Holiday Inn when I was having problems making an online reservation. Website said rooms were available, but the hotel clerk said otherwise. She transferred me over to the reservation line and was given a king 2 room suite. Customer service was fabulous and felt comfortable and safe. Room came with a refrigerator but no microwave which would have been nice to have. Will stay again if in Shreveport.

  

• D182ZDgavins

  07 septiembre 2020
  Hotel closed but didn't notify me so I could change reservations.

  I would chose 0 out of 5 if that were possible. Had a reservation for a room for a business trip standing for a bit more than a month. I was travelling from a work site in Alabama to my home back in Texas and my company mandates a maximum of 8 hours driving per day. Shreveport was right at 8 hours away from the worksite, so I chose this Holiday Inn Express. When I rolled into the parking lot after 8 hours of driving I found out that the hotel was completely empty, lobby lights on but doors locked. I banged on the door, but no one was there. From the parking lot I tried calling the hotel's local number, it rang with no pick ups. I called the IGH Rewards customer service number and the operator tried calling the same local number and basically said they couldn't do anything else for me since the Guest Relations office had already closed. Couldn't really confirm that the hotel was closed. Couldn't cancel my reservation for a hotel that was not open. Couldn't help me find another room somewhere in town. Nothing. It was about 8:30pm, raining, and I was left in the lurch. I tried a couple other numbers in town, but couldn't find another hotel at per diem, so I went ahead and drove another 4 1/2 hours home. The next morning, I called Guest Relations. I explained everything again. They also tried to contact the Shreveport HIE, and was able it confirm that it was closed due to Covid. I can understand that services might get suspended or limited due to the pandemic, but not cancelling standing reservations or letting those holding them know they weren't open is pretty negligent. The Guest Relations person was able to confirm that they would put in for my reservation be cancelled out when the hotel reopened on Oct 15th and the deposit would returned to me withing 90 days following that. Are you kidding? IHG is incapable of taking care of customers on a timeframe of less than 3 months? I am very unsatisfied with the Shreveport Holiday Inn Express specifically and the IHG Customer Service/Guest Relations in general. I am doubtful of any continued relations.

  

• brady71439

  17 febrero 2021
  Property Has Potential

  We stayed here for a wedding that was held across the street. At first glance the property seems to be really nice and remodeled (which it is). The elevators didnt work the entire weekend, which is kinda hard when you have a baby that requires a lot of things. The continental breakfast consists of bread,apples and bananas. Which would have been fine, if we would have been told there was no warm food like a normal continental breakfast. Our keycards consistently stopped working, and trying to get help at the front desk is a joke. I waited there 30 minutes after getting back from a rehearsal dinner, no one ever showed up. A housekeeper let us in our room. This happened more than once. The only positive thing I can say is that the housekeepers do a really good job, the rooms were very clean. The property isnt currently living up to Holiday Inn Standards. It has lots of potential but I think management needs to address some things with there employees, mainly having someone at the front desk to address problems.