Best Western Grand Manor Inn

Comentarios destacados

• RFA2249

  18 diciembre 2020
  Still Grand

  I used to stay at the Grand Manor regularly for business but had not been to this hotel for over 25 years and was concerned about how well the hotel has weathered. I am pleased to report that it is still in pretty good shape. I am not sure when it was renovated last but it still is clean and well maintained. I appreciated that the front desk staff wore masks and doled out a decent array of breakfast items. Easy walk to Subway and McDonald's. Excellent stay!

  

• Wildwoodatheart

  19 enero 2021
  Frustrating.

  After a long day of driving down I-5, we were looking forward to relaxing in our room and getting a good night's sleep. We've stayed here before, and it was always comfortable. This time, we were informed upon check-in that the cable TV service was not working. I asked if they would discount us because of that, and they knocked $20 off our bill. Thank you. We were stuck with just the wifi, which was not great, probably because every person in the hotel was trying to use it. So it was slow. Our room was comfortable, and we appreciate that pets are allowed here. I wish they had a nice area for pets to relieve themselves. The real problem was after we checked out, we noticed that someone had hit our car and dented the back end significantly. We were parked right outside the front door of the hotel, so you would think the desk staff would have heard something. But no one notified us. Crunch. We won't stay here again. The staff should be more attentive and the guests should be more responsible.

  

• consumerchick

  15 febrero 2021
  Love The Room Hate The Service

  Room was clean, spacious and good value. No maid or turn down service after you checked in. It would have been nice to know upon check in that you would need more coffee, cups, towels etc and that you will have a dirty room. Our garbage just piled up as Springfield still does not allow dining in, only to go so we had many meals in our room and lots of garbage from containers. They charged the room on a cc that I reserved the room on instead of the cc I gave them when I checked out. Ughh Couldn't even get a newspaper.

  

• Dognponyshow123

  20 febrero 2021
  Horrible, Frustrating, Run Down and Shady Operation

  Do Not Stay Here! Run down premises, deferred maintenance, squirrel cage internet speed, dark , gloomy rooms, elevator inoperable, no towels in room, three ground floor rooms with signage Closed- Quarantined .... dog and pony show staff, sub level competency and customer service, undisclosed room security charge,. This place makes you feel, if you dont do the thinking for them, things just wont happen. We Booked paying several days before thru Expedia. Arrived on a Tuesday just after the 4pm checkin time, was sent to a room which hadnt been cleaned. Went back to desk to advise and get another room. Got another room one which was dirty also. Back down to the front desk to sort it out. Q; which rooms are clean?, A; #108 is for sure. Q; can someone check? A; Ok, well check. #108 was dirty too. Q; Are any rooms clean?, A; Yes, one room, but not available, its reserved. Ok, I have a reservation, Ill take that one. so can you get the manager to approve? A; the managers not here. Q; Does the manager have a phone to call them?, A; Yes, I guess so. Q; Ok, then can you call them to authorize that room? A; Ill try. Q; Ok, lets try. A; Manager said to give you the room. Got back home on Thursday, and Saturday morning we see the room charge plus another $150 charge. Called and asked for the manager, who of course was not (or never) there. Asked why the $150 charge, and was told it was a security deposit, which BTW was never communicated at check-in. Q; We left Thursday am, so why is it still showing. A; It should drop off in 3-5 business days. Told them to send me a screenshot from their system showing the refunded deposit. Trying, Frustrating, Exhausting, Con Job experience from beginning to end.

  

• jeremiaho965

  04 marzo 2021
  Never staying here again.

  Just checked in, and found out my room is not going to have water tomorrow. When I spoke to the front desk clerk I was told "tough s**t". Seriously thinking about bailing and going to another hotel. Never staying here again.