Best Western Hotel Ile de France

Comentarios destacados

• M G

  04 noviembre 2019
  Booked room not delivered

  Booked and paid in advance for a superior room with a queen and a single bed - settled for two singles in a standard room on arrival since nothing else suitable was available. The room was clean and adequate although the separate toilet was rather tiny and if you want to close the door you'd better be not too large.... the shower, Wi Fi and kettle in the room were good and the room size was reasonable but no more generous than an IBIS standard twin room. The location on the outskirts of the city was good and the hotel was quiet.

  

• Christophe D

  18 noviembre 2019
  Unfortunately not a large choice available in Chateau Thierry

  First things first, one positive remark: Personal is trying to do its best. For the rest..Rooms must be completely renovated and much better equipped. Thick dark carpet, braun paper on the wall, yellowish low light, only one plug at teh headboard where you to chose between light to read or charging your cell phone.. We had a bathtub for a shower and getting and out was really challenging even being just less than 1,90. I wonder how older people could deal with that. The 3 stars are not ok for this one and the price also not. I paid something like a bit less than 100 for a standard room without breakfast, for a Saturday to Sunday Night. This is what i paid for a real 4 stars ultra modern Radison Blu in Mannheim City center...

  

• helenet2013

  18 diciembre 2019
  Mold in room

  We stayed one night in December and we were surprised by the low standard. Our room had almost no ventilation, and as a consequence of that there is mold on the walls. The carpet is unfresh, the toilet is not fixed to the floor so it moves... The breakfast is totally overpriced, no fruit or vegetables. The restaurant was OK, but I was served my main course when my husband got his starter. However this might be a misunderstanding due to language. The worst part was however when I informed the receptionist at the checkout that there was mold in the room and she answered that the room will be renovated in January. I asked how they can offer a room that is not actually healthy to stay in, and to the full price with no information of the problem. Either she didn't understand, or she didn't care. The attitude was anyway quite bad as I wasn't given any explanation or excuse.

  

• PleunMarijnissen

  26 septiembre 2020
  Bad service

  The hospitality in the hotel is very bad. We made a reservation for a car plus trailer parking (this was confirmed by the hotel) When we arrived the girl at the reception told us it wasn't possible to park our trailer. She wouldn't help us out. Also there was no room service (on a Saturday night!!!!) available while they advertise with it. We found out around 8 pm. No excuses or anything. Very unfriendly staff at the reception. Also the toilet was broken and it kept flushing all night

  

• stevemassey63

  05 diciembre 2020
  A hidden gem

  A lovely hotel on the edge of the town and just off the dual carriageway,very modern inside and lovely view over The Valley ,the hotel staff went out of their way to make us meals on arrival during these difficult times it was way above what we expected,quality of the food is very good ,the room we had was spotless clean and very comfy beds .I would highly recommend if travelling in the area