Best Western West Hills Inn

Comentarios destacados

• Lysippos

  15 septiembre 2020
  Not Meeting Good Covid Practices

  Despite calling ahead to learn if employees wore masks and followed good practices, the staff only occasionally wore masks. They were young and didn't seem to care. And despite a sign on the entrance saying masks were required, it was not enforced: every other guest I saw in the entrance was not wearing a mask. Room was ok. They have updated the rooms which were good. But the wall heater was noi

  

• rodkehl

  16 septiembre 2020
  Not So Good:

  My wife and I were coming home from the Black Hills and wanted to see some sights in NW Nebraska along the way so we chose this hotel. Appearance of lobby was OK, front glass door smudged up pretty badly, could use cleaning. Desk clerk was OK, but only saw him once at check in. All other times sign on desk instructing to call 0 on the phone. No coffee available in lobby in late afternoon. We were assigned room on the second floor. Not realizing the place had no elevator, we struggled with the stairs and bags, we're both 71 years old. The room you could see had previously had a refrigerator, microwave and in room coffee. I called 0 to inqurre about this and was told that this room currently had none of these amenities. No apology or explanation or attempt to make it right in any way. These amenities were promised with this room when I booked it on line some time ago. There was no ice bucket in the room. I used my playmate cooler to get ice on the first floor and all the way down the hall. Breakfast was adequate considering the current pandemic.

  

• DaveS_FL_OH

  28 septiembre 2020
  Proactive and Innovative Breakfast Service

  We were on a lengthy road trip and staying at a different Best Western each night. This hotel was one of only two that was actually offering a hot sit-down breakfast. The owner/operator provided breakfast burritos and breakfast sandwiches prepackaged and available for guests to heat-up themselves in addition to single-serve cold items (juice, milk, yogurt). I shared with Best Western corporate that this location should be viewed as implementing best practices that should be shared throughout the corporation. What we generally saw in other Best Westerns on this trip was using COVID as an excuse to cut costs and offer meager grab-n-go cold breakfast bags of marginal quality and quantity. Kudos to this location for finding optimal workable solutions; that is what a world-class customer service oriented business does! David W. Saunders, BW Rewards Platinum

  

• debs734

  06 febrero 2021
  Spur of the moment trip

  Drove up to Chadron to see the State Park and Ft. Robinson. Been several times and always stay at Best Western West Hills Inn. Love being able to drive up to your door and unloading the car, but still have an inside access to the hotel. Was very quiet there, its February, not many travelers. Had a king room, very spacious and very clean. Pool and hot tub area looked inviting, but didnt use. Breakfast had single serve juice and yogurt and individually wrapped sandwiches, which we took back to our room and heated in microwave. Friendly and helpful employees. Will be back next time we need to see Northwest Nebraska again..

  

• kat0rres

  02 marzo 2021
  Great hotel

  Great hotel, great front desk help and the room was very spacious and clean. Only problem I had was the bed was sloppily made. There was a hole in the fitted sheet and a hair that was not mine on the pillows. Other than that the room was clean and everything worked great for a great price!