Broadbeach Savannah

Comentarios destacados

• emmis0nc

  08 enero 2021
  HORRIBLE!! Would never recommend

  Not one to write a review however this place was an absolutely disgusting . Would not recommend this place to anyone!! The staff were horribly rude and the room we got smelt of mold and had not been cleaned. Never got a refund once leaving the place as the lady on duty (sandy) wrote a different comment on our stay so the manager didnt believe that our room was gross regardless of the cleaner coming and examining the room and agreeing with us that it was quite disgusting. Rudest people to deal with and a dirty place to stay

  

• NatNatMG

  29 enero 2021
  Move on!

  Ive never stayed in such an overpriced, dated & unclean hotel/resort in all my years of traveling around the world & more disappointingly this ones on our shores! After our first of 11 nights ($220p/n), there were major Covid changes to the Victorian border that had me concerned that we should return earlier to avoid stricter changes. I had asked reception if we could shorten our trip due to this with a refund (free cancellation wasnt an option at time of booking). With a lack of empathy displayed she advised she would need to speak to management. The next day it was confirmed that only a credit note would be issued & that would need to be used within 12 months. This wasnt an option as we had already been in Queensland for a week & having to return & especially to a hotel of such poor maintenance was a poor solution along with poor customer service. She recommended I email the manager. I did so via this site & I still hadnt received a reply, more than 10 days later!! Another display of poor customer service. The cleanliness of the room was of concern too. When I mentioned it to the receptionist a day after check in, she questioned why this wasnt raised at check in. At first glance, there was dust & an old ripped off sticker on the glass coffee table! The walls hadnt seen a coat of paint or wash down for over 30 years, hence the scuff marks throughout was disgusting! The beds only had one extra pillow for 2 people with uncomfortable bed toppers. Tiles were chipped & mould in the bathroom. Dirt around door handles, dead bugs in light fixtures, water leak damage around the kitchen tap, broken fridge shelf on the door, dusty timber doors that divide the room, not to mention one of these doors were missing!! Dirty kettle & toaster, rusted clothes horse on balcony & the washing machine wasnt in your room as advertised, instead it was outside in the hallway & one that needed to be shared with your neighbour!! The only good thing about this room was the view as we were on the 13th floor!! I really expected much more from a $220 p/n room. Knowing they took advantage of travelers through Covid restrictions by lifting up the prices is utterly disgusting! Give this place a wide berth!

  

• paulinemJ364RO

  09 febrero 2021
  Good value

  Although dated, good quality, clean accommodation Very minimal car parking available, we were really fortunate the fabulous reception manager helped us. Excellent customer service from Andrea Slightly disappointed with the king bed being 2 singles put together. Not overly comfortable Great location. Incredible customer service

  

• sweetbiscuit21

  27 febrero 2021
  Overpriced and Unclean

  The good: Comfortable mattress, reasonable AC, great location. The bad: only three pillows + one decorative pillow on a King size bed, for two people. Very dated, paint scratched up, a shower suitable for only short people, NO TEA OR COFFEE in the room, and staying in adjoining rooms with friends, the Corridor door had clearly not been closed for months, as the filth behind it was disgusting. Hugely overpriced, and on arrival at 6.30pm, had difficulty finding someone to let us in. Can't fault the friendliness of the reception staff, after we found them, but this was not enough to like the place.

  

• itskn

  06 marzo 2021
  One night stay

  We chose this hotel due to its close proximity to Star Casino, as we were seeing a show that evening. I was travelling with my mother. I was a little concerned with some of the reviews - which I read after booking.. As soon as we arrived, all concerns disappeared. We got a car park at midday. I do recommend arriving earlier, parking and going for lunch. There is parking in the streets nearby of the car park is full. So, yes the hotel is older style, however our room was perfectly clean, and had everything including a kitchenette! Easily could do a longer stay. I emailed ANDREA a few days before arriving to confirm our twin bedding, and request a high floor if possible. Both of these were met. ANDREA went out of her way from start to finish to help us, recommending an amazing Yum Cha place nearby for lunch, and tips and tricks on getting to the casino that evening. Her customer service is second to none !!! We were hoping to catch her Sunday morning as we had something for her - but thank you Andrea for making our stay special!