Courtyard Jacksonville

Comentarios destacados

• XSHATL

  03 diciembre 2019
  Our home when in Jacksonville, NC.

  Nov 26 to 30, 2019. Front desk staff were efficient, friendly, and warm at any time of the day even late nights. Our room was clean, fresh crisps sheets, mattresses are thick and comfy. Chambermaid, Idalia, was respectful of our routine hours, always with a smile and grants requests for more towels. When we come back beds are nicely done. bathroom cleaned. Not a hair in the shower! Since we hv family in the area we will be back in Jacksonville and Courtyard is where we will stay. Always.

  

• ewamaine

  01 marzo 2020
  Top 10 hotel rooms of all time

  I was staying in my hotel room a lot more than I'm used to doing during my 2.5 days stay here and I couldn't have been more pleased with this hotel. From the little restaurant with their fresh Starbucks coffee to the well-stocked pantry, to the ample lobby and lounge area if you just need a view, this place had great amenities and the staff were all 100% friendly and helpful. My room was terrific. A comfortable king sized bed, a large wall-mounted TV that could swivel depending on where you sat in the room, a nice space to work from and a large love seat with bench to put your feet up. If you need to spend any extra time in your hotel room, this is the place you want to do it.

  

• Kenneth A

  29 marzo 2020
  Excellent Service On a Limited Staff

  When was the last time you saw the general manager of a large hotel cleaning rooms, due to COVID-19 there running on a limited staff but you would never know it. Still the high quality service I expect from a Marriott property. I travel about 25% of the year stay in all types of different properties and never I experienced the care and service I have here at this property. If I get this good of service on a limited staff imagine when they get back to full staff it will be beyond my expectations. Were here doing essential work with a great place to stay. Thank you,

  

• sennedwhite

  21 julio 2020
  Poorest maintained Marriott I've ever visited.

  I just don't expect this from a Marriott, but it's the 2nd property I've visited in a month that has disappointed. The issue, management and poor maintenance, I believe. What disappointed? Staircase has carpeting over the stairs and a rubber piece on the edge of the treads. The rubber pieces are coming loose and are a definite trip hazard, which could lead to a serious injury accident. The wallpaper in the halls, in some places, is splattered with who knows what....disgusting. Oh, the hallways where my 2nd floor room was located....it has to be at least 90 degrees in the hallway. You get out of the elevator and the heat hits you. What's wrong with the AC? Desk chair in the room is so worn out that your right hip sits about 2 or 3" lower than your left hip. The electric car chargers outside in the parking lot have orange cones set up in form of the chargers, which I assume means the chargers don't work. Out by the pool, where the roaches run across the deck....there are planters blocking access to the outside bathrooms, the paver deck is mildewed and there are big clumps of weeds growing up through the deck. Handrails and ladder on the pool are rusty. I don't even want to think what the water sanitation is like. How in the world can a property that is not all that old age this badly? Horrible management, and very poor cleaning and maintenance. Hey, Marriott as a Titanium Bonvoy member, I can tell you I won't want to come back here again.

  

• happy2review

  27 julio 2020
  It was a good stay

  Stayed here for a long weekend and thought it was a pretty nice hotel. I am an Elite Member and have stayed at far better and far worse Marriott hotels. First, the location of the hotel could not be better. There are so many shops and restaurants in this area so a lot of great choices. The hotel was quiet despite the parking lot being totally full Saturday night. I found the noise from the outside (both outside of the hotel and outside in the hallways) to be quite minimal. We have stayed at Marriott hotels where you could hear every single little noise, door opening and closing, and even a conversation from the next room. Not this one. This was all despite being placed in a room on the first floor. We did not have to use the elevators so I cannot comment on the other floors of the hotel as far as cleanliness and temperature of the hallways as another reviewer pointed out. The room was quite spacious and had everything we needed. The room did not have a microwave but that is not something that matters to us. There was a little refrigerator hidden away in a closet near the window and that suited our needs just fine. The bathroom was quite spacious and the shower pressure was excellent. I do prefer to have the sink outside of the bathroom so that if one person wants to just be getting ready in the morning brushing their teeth, shaving, putting on makeup, etc., the other person, if privacy needed, can be in the shower or using the facilities but that is just my preference. Everything (shower, sink, toilet bowl) was in the one room. It was extremely hot outside during our visit and the air conditioner in our room worked wonderfully the entire time and was not overly noisy. The bed was quite comfortable, extra pillows furnished upon request and a habit of mine to pull back all the covers and check the mattress and sheets for cleanliness resulted in a positive outcome. I found it to be very clean. The room itself seemed clean (a little dust on the light fixtures, not a deal breaker though) and we were notified at the front desk that no-one would be entering our room during our stay to clean. We were advised to request anything we needed via the Bonvoy app or at the front desk. Coffee was provided in the room as were the usual shampoos and lotions. I have a fondness for the refreshing lemon sage body lotion. The pool area was closed due to the current regulations but the outdoor lounge area was open. The indoor lounge area was open but none of the televisions were on and the Bistro was only open for breakfast. No bar service for obvious reasons at this time. The little market was open so you could get a snack anytime. Front desk employees were hit or miss on customer service and friendliness. The woman who checked us in (I forget her name) was absolutely delightful, friendly and helpful. The other employees we encountered were ok. I had a quick question for the woman at the front desk upon checkout and she was less than friendly and seemed rather annoyed to have to answer any question or be helpful in any way. Social distancing and mask wearing was practiced by fellow travelers during our stay. The front desk employees were protected by a shield and I did not notice any of them wearing masks or gloves when interacting with guests. We were able to check-in via the app but still had to go to the front desk to show a driver license and get a room card. All in all a good stay and if we visit the area again in the future, I would not hesitate to stay here again. There are a ton of hotels in the area though so check around for price and what you are getting for the price. Our rate did not include breakfast but I think that is typical for Courtyard Marriott Hotels.