Dolphin Heads Resort

Comentarios destacados

• jasonhI1518YU

  25 septiembre 2020
  Horrible!!

  Absolutely hole! Do not go there. Rusty, unclean, noisy, poor location. Just no positives at all. Worst place I have ever stayed at. There is no reason to even consider this place. Avoid at all costs!

  

• Traveller_G114

  03 octubre 2020
  Budget Accommodation and Dirty

  We paid $180 a night for a untouched dirty outdated family room. My youngest found a lighter under the fridge, the drawers had rubbish and wrappers which made us question when this room had been last cleaned properly. You don't want to know about under the beds. The sheets on the bed were marked and dirty. Not the modern room advertised on the website at all but an outdated and dirty room that is overpriced. The only positives was the pool, well maintained grounds and the friendly staff members.

  

• Marnic11

  03 octubre 2020
  Second visit

  This was our second stay at Dolphin Heads resort after being impressed a few years ago. Stayed for five nights in a water view apartment while we toured around the Mackay district. Views are second to none, the apartment is roomy and comfortable. Far superior than staying in a motel on a main road.

  

• 843janinem

  22 octubre 2020
  No responsibility... No care

  After arriving in Mackay with nowhere to live and rentals non existent, I was lucky enough to be offered a room on a week to week basis by a wonderful woman in a who owns room at this resort. From the start it was apparent the managers looked down their noses at permanents here. I am a quiet single woman with a job that sees me gone 5 days a week... I don't entertain in my room. This evening at 5.10 pm (after being at work since 7am) I decided to do a load of washing so I could sleep in tomorrow . So.... The machine I put my money into woukd not start, throwing up an error message... Off to reception I went.... Gone home....5.10pm on a Friday night in a resort... Message on desk says "see bar staff"....of to the bar where I was warmly greeted (bar staff are employees of the local Bowlo... Not the resort)...shes says she can assist asks my room number... And rings the Manager.... Response was "manager can't help.... Ring the owner of the unit".... This resort is in paradise, however the Management have zero people skills, are biased in there opinions and give not one #**# Incidently.... I have have eaten in their establishment twice since it reopened, albeit using Bowlo staff, the differnce in the way you are treating by Bowlo staff and management is blatantly different..... I have read previous comments about the way management treat guests and guess what.... They are all true What a shame that the ignorance of fools, who consider themselves to be "upper echelon" can drag a wonderful place down. I shall now pour a wine and enjoy the beautiful sunset

  

• awgreen

  23 octubre 2020
  Delightful as Ever

  My son and I stay here regularly. The staff and operators are wonderful. Very personable and always helpful. Nothing is ever a problem. The views and location are incredible features. As good as Fiji, Hawaii, or any other tropical paradise. Were on our fifth stay and wouldnt consider anywhere else in Mackay for a week away from it all. Thank you Dolphin Heads Resort - Jack and Angus