Excelsior

Comentarios destacados

• xin2ngc

  17 diciembre 2019
  Decline in cleanliness

  I have stayed at this hotel for the past 2 years after recommendation from a relative. Initially l was impressed with the cleanliness and other amenities in the room but on my last 2 stays at the hotel, l noticed the cleanliness standard gas dropped drastically.. moulds on toilet walls, strands of hair and stains on the floor.. I won't be going back there until l read better reviews from other guests on future.

  

• CG2Traveller

  02 enero 2020
  My Trip to Ipoh

  This hotel is very good location, rooms are very compare to price. Around the hotel a lots of Dim Sum Restaurants. You can choose, one is Ming Court just behind the hotel. Also around there seafood restaurant and malaysia cuisine . Yummi must try, just 2 hours drive from KL.

  

• YESHU25

  07 enero 2020
  Enjoyable stay

  Our two nights stay during end December 2019 in a family unit was an enjoyable and a warmth one in this Hotel Excelsior. We love everything in this hotel, the service, facilities, amenities, etc. Thanks to a dear friend who recommended and booked this hotel on our behalf. Thank you.

  

• Juliecjl

  09 enero 2020
  Unpleasant stay

  This four star hotel should be downgraded a few stars. 1) first bug bear on entering the room 815, was the stench of urine. There were no visible signs of urine stains, but I wonder if somebody has just mopped the floor with a urine stained mop. I washed the whole bathroom myself. I am not one to trouble the front desk if it is something I can handle myself. The next day, my bathroom smelled ok. The day after that, it smelled of urine again, so I wondered if the bathroom is mopped every other day... wished they had left it alone. So it was another round of toilet washing for me. 2) the second bug bear was that somebody thought it was a brilliant company policy to blast loud music out of the corridor speakers positioned just outside the room doors. As this was something I could not resolve myself I had to apologetically trouble the reception. After some time, no action was taken so I called again ... and then again. The sound was so loud I could not concentrate on my work. Nor could I get any rest. Finally, a staff appeared at my door, and he he told me that nothing can be, as he does not know where the switch is for turning down or turning off the volume is, and the music is scheduled to go on till 11 pm! The sound stopped for a while and I told him that it seemed that something had been done. He said that they were just in between changing CDs. I was thinking that they should not load the next CD if they dont know where the switch is! Sure enough, the music came back. As he couldnt fix the problem, I asked to speak to his manager and asked that he call me, but as expected, nobody called. The next morning, I went down to the front desk and spoke to a lady and she said that it was their company policy to play the music and the staff could not do anything about it. Again, I asked to speak to the manager with a good mind to tell him how to manage a hotel! But he had not turned up for work yet and I had to go out However, there is one waiter Bakiaraj who somewhat saved the face of the hotel. He was ever cheerful and helpful.

  

• Babyface421JohnC

  19 marzo 2020
  Pretty average!

  Best positive was the location,the hotel is pretty dated,and a bit rough around the edges,cleanliness was not bad,nice polite staff,breakfast was above average,the wi-fi was terrible,the town was a bit scruffy,the pubs nearby was very expensive.