Grand Hotel Bregenz - Mgallery

Comentarios destacados

• PabloJ499

  29 junio 2020
  Disappointing

  I booked an overnight stay at the Grand Hotel Bregenz from 28.6 to 29.6. One of the main factors in deciding to reserve at that specific hotel was the availability of a pool and wellness area. Upon arrival at the hotel, I was advised that the pool and sauna area were closed due to health and hygiene considerations related to covid.  While I understand that the global pandemic has obliged hotels to curtail the range of amenities they offer to guests, failing to inform the guest at the time of booking or prior to check in is, in my opinion, simply not acceptable. If a hotel is not in a position to respect its contractual obligations by offering an array and standard of services as advertised and agreed upon at the time of booking, the guest should be informed in advance allowing them to decide whether or not to actually stay at your hotel OR they should be compensated accordingly through a reduction in price or other offer in kind. Nowhere on the website nor on this hotels page on booking.com are any restrictions as to services offered by your hotel mentioned. I do not believe this to be honest marketing on behalf of such an internationally renowned hotel company. Furthermore, prior to writing this review, I called customer service and spoke to an employee at reception and was told that it wouldve been my responsibility to call ahead to ensure that all services advertised by hotel where being offered. I find this frankly unacceptable and poor customer service. Overall a disappointing experience.

  

• Guillaume_030

  30 junio 2020
  Renovated hotel

  - Modern and functional renovated room (well equipped) - Soundproofing between rooms could be improved (we could hear voices from the room nextdoor) - The hotel manager was pretty rude - AirCo did not work

  

• paolo_2020_1

  25 agosto 2020
  Thank you

  We went for a short break with my family. The hotel is modern and nicely renovated. Our room was fantastic with a very nice view to the lake. What I appreciated the most was nice and friendly staff welcome when we arrived after 7 hours drive in to the hotel around 11 pm. Hotel is properly taking care about health safety during this not easy Covid time, so we could feel safe there. Many thanks !!!

  

• andreast323

  05 septiembre 2020
  The perfect hotel in Bregenz

  I've been to the hotel already several times after re-opening in year 2019 and it has been always pleasant stay! Easy to get, easy to park your car, engaging check-in (I was always welcomed by the hotel director personally; just a handshake, but it is nice), nice lake view from the room's terrace. And state-of-art restaurant; very delicious! Andreas Tosner

  

• AndyL397

  10 septiembre 2020
  Weekend in Bregenz

  Nice hotel located on 5 minutes walk from the city centre. Little bit expensive considering the fitness room sauna and swimming pool were all closed. Staff very friendly and helpful. Room very clean....