Harefield Manor

Comentarios destacados

• Ad_sanchezh

  07 enero 2015
  Servicio terrible

  El hotel tiene una buena pinta por fuera pero la verdad es que el customer service es terrible, mi marido y yo fuimos a reservar unas habitaciones porque la familia venía desde Irlanda a pasar año nuevo aquí. La chica que está en la recepción no se entera de nada y luego mi suegra llego y no encontraban su reserva, afortunadamente aun había espacio. No sé si no hay una buena comunicación entre los empleados o no tienen información sobre los servicios que ofrece el hotel o restaurante pero la pobre mujer de la recepción en verdad no tenía idea de nada, absolutamente nada!. El restaurante supuestamente está abierto 24hrs pero no es así; luego las sillas están completamente sucias, me parece que deberían hacer algo al respecto ya que la imagen que da es horrorosa. Considero que hay miles de opciones mas de hoteles alrededor (aunque sean cadenas) que darán sin duda un buen servicio. No vengan a este.

  

• Bradstour

  18 febrero 2020
  Never Again

  Stains on carpet and walls, room 212. Couldnt stand up in room and shower was worse. Tv Signal poor, WiFi non existent. Fan noisy, had a shocking sleep. Wont be returning! Does have tiny car park and breakfast was ok.

  

• 30mariuszc

  24 febrero 2020
  Great stuff and value for money

  I stayed in this hotel only for one night to sleep well and prepare for my business meeting. Nice room with a big bathroom. Very good breakfast. Friendly and helpful staff. Especially Gagan who let me choose my room and had no problem with upgrading my booking to a better one. Definitely I recommend this hotel! Mariusz

  

• cally1805

  24 febrero 2020
  Worst Stay Ever

  I stayed here in order to attend court the following day as it was close by. On arrival I was told to park my car at the back of a building around the corner. The car park was dark. I had to go down the side of a disused building with no proper lighting in the dark carrying my bags. My room was on the top floor. Shabby. Tiny. The headboard had a nail in it that hit the wall every time you moved. The walls looked like they were put together with plastic covered cardboard. Every time anyone in the next room went to the toilet I could hear everything (and I mean everything). If the hand basin/shower or toilet were used the noise from behind the wall was terrible. I called reception and they said they would call me back . They never did . The noise went on all night with the sounds increasing at 4 am when it appeared everyone decided to have a shower. I was told in the morning I would get a refund as I could not stay there the second night. I was asked to call the next day. I was then told to go through booking.com who said because it was a basic booking the hotel would deal with refund. About 10 phone calls later & Im still no nearer to getting a refund. The receptionist I just called refused to say who he was. Told me he couldnt waste anymore time on me as he was too busy. Said I would have to call back again tomorrow. A real shame as this used to be such a nice hotel. Now should be avoided.

  

• John S

  25 septiembre 2020
  lovely 4 days,

  My partner and i stayed in the hotel for 4 days and it was great .The staff were brilliant and the breakfast was very good .You had a choice of full english cereals or cntinental and we rearly had a good stay .