Holiday Inn Express Bedford

Comentarios destacados

• maraflute

  09 noviembre 2016
  Correcto

  Si localización no es lo mas apetecible del mundo, ya este se encuentra a las afueras de bedford, y es por tanto un hotel de paso. Dicho esto, las habitaciones están bastante bien y el desayuno es apetecible. Si estuviera en otro lugar le pondría un 4

  

• padreray

  15 julio 2020
  Doing Their Best

  I stayed at the Holiday Inn Express just 2 days after it reopened for general guests after the lock-down. The did a good job of social distance measures and had glass barriers in place, hand washing stations and contactless payment. The room (34) was basic but comfortable and the noise level low, and the sleep good. The food was order at reception, and collect when called. It was massively overpriced (attempt to recoup lost finance from lock-down?) and the portion very small.

  

• CharCharreview

  04 enero 2021
  Customer service shocking!

  I and my business partner had the misfortune of dealing with the reception staff at this hotel on 03/01. We encountered a number of unsatisfactory service levels that people should know of and hopefully, the higher management team will do something about. First, we had a bad welcoming as we were refused to stay due to not having a letter to prove we were working in Bedford after travelling 2.5 hours and showing ID. This I do accept as the staff are just doing their job due to covid. We luckily found a hotel around the corner. I contacted the reception team via phone just to confirm again that I would receive my money back in full and informally I had to deal with a lady called Laura who spoke to me disgustingly, after shouting at me down the phone she finally passed me to the Manger Charlie who did help me but felt was very rude also! I am pleased I didn't get a chance to stay there because the customer service was disgusting!

  

• h5dunlop

  13 enero 2021
  Great little hotel

  This hotel has got Covid safety as a priority. The place is spotless and well managed. The breakfast is fantastic, great choice of foods all Takeaway and amazing. The rooms are very clean and I recommend it.

  

• Y2845WTalexc

  01 febrero 2021
  Room as expected, customer service worse than I could imagine

  Only stayed for one night whilst travelling for business, and after a long days labour I arrived at the hotel ready to relax. Immediately on entry, the atmosphere from the receptionist was negative and arrogant. There was some sort of mixup between Hotels.com and the Holiday Inn system, showing no sign of the room being paid for. After showing the receptionist proof of payment and booking, she responded dismissively stating its a 3rd party booking issue and we'd have to pay again and sort it out with Hotels.com. A professional response would've been to assist in chasing the issue, but instead it was a response of pay again or leave. Eventually after around half an hour and a conversation with Hotels.com staff, we were given rooms, but by that point I'd had enough of the rudeness and just wanted to leave. Not very hospitable for the hospitality industry. The lady on reception in the morning was apologetic and understanding, for that I'm grateful and it redeemed the situation slightly. However, I strongly advise management to look into the professional courtesy of their staff that were working the night shift on 01/02/21.