InterContinental Heilong Lake

Comentarios destacados

• HDAlex

  03 marzo 2015
  A place to relax

  We just enjoyed a great stay at the this hotel. The room was huge and well equipped with amenities, the view to the infinity pool and Heilong lake on the 5th floor is amazing. We got in touch with Linda, Chinese Restaurant Manager, last night where we enjoyed our dinner. Her service was exceptional!! Afterwards we talked to Alisa (Bar area) and Kamal (Indian Chef) who made our stay unforgettable. Both are very friendly and offered much more service we expected! Great employees who know what the hotel industry is about! We will come back for sure. Thank you very much!

  

• xc813

  23 junio 2017
  Decent resort

  Short stay with family Room is large, amenities in the room are great. The bed is very comfy. The restaurant is good too. We had supper in a private dining room which is really quiet. We had a good quality family time. The garden is really nice, the pool seems nice too, but didn't get a chance to try. My only complaint is check-in. First of all, it's really slow. There were only two people in front of me, but I waited at least 10 mins. Secondly, when I was checking in, they told me that they don't accept foreign credit cards! I think that's ridiculous considering none of my visa, master or Amex works! Finally, the front desk guy called a manager who solved the issue.

  

• Tsukuyomaru

  09 diciembre 2017
  Nice front desk manager lady

  She gave us an extra breakfast. We really appreciate that. Even though she made the decision after our long-time endeavor. otherwise we would enjoy no benefit at all even we are gold members. And she also gifted us a birthday cake which is really welcoming.

  

• PSP98

  21 abril 2019
  I found the worst hotel ever in China !!

  My wife and I were coming back from a trip in Sichuan highlands near Tibet and on our way to Chongqing, we decided to stop at this property. After 10 days of home stay, we wanted to get back to intercontinental hotel standard to recover. This place is really a resort type about an hour away from Chengdu. The facilities are grand but the service is holiday inn level at best. Our expectations werent very high so thats ok. However, in a typical Chinese hotel fashion, the developer built a grandiose facilities but didnt think about upkeep and considering the market and what they can charge I dont think they can make much money. Therefore they control cost and number one cost is AC. We arrived on a Sunday. It was hot (30C). We checked in at the IHG counter (I am a spire member), the receptionist asked me for my passport (normal) and instead of checking my name or even if I had a reservation she wanted to find my entry stamp into China... I do not think that it is the most urgent. I come in and out of China once a month and my passport is full of China stamp !! She should check my booking, welcome us and ask for my passport to make a copy. Then we proceeded to the room. And there, we discovered that there was NO AC and the room temperature was 27C. When we called they said the system was being maintained... first of all, when planning for a system maintenance I would suggest to check the weather forecast. I knew from the forecast a week before that day would be hot. Second, this is an issue if you have a AC system which carry cold and warm through the same pipe. This is typically what low cost hotel have (hence my assessment this should be a holiday inn). They brought us a portable AC in the room. The problem with that type of equipment does generate cold BUT in doing so generate warmth air from the engine...therefore it doesnt help. We almost decided to check out then but we were really tired from the drive and not sleeping the night before due to altitude. So we stayed and figured that it would get better as the night fell and outside would cool down a bit. This was a good theory until we found out there was an open door concert about a mile away blasting out music until 7am !!! I am taking rave party !! So at that point our choice was to sleep with the balcony window open (still warm) but with the music noise or close the window and it would be a sauna !!. I really do not understand how IHG put their name on this hotel. I know they are desperate to compete but arent they any standards or is it just about money and market share ?? Anyway my advice is stay away at all cost. Chengdu is nearby and there are plenty of choices. We stayed at the Crown plaza in WenJiang on the way down from Beijing and everything there was far more superior at 1/2 the cost...

  

• deepsapphyr

  10 junio 2019
  Massive complex on a lake

  Place was massive as most intercontinental hotels are in China. The area is absolutely beautiful. Staff is extremely friendly. Rooms are massive and well equipped. Food however is clearly focused on the local cuisine. If youre into pig or deer blood noodle soup this is the place for you. Other than that expect typical Szechuan food. Spicy, hotspots and noodles. Western choice is very limited. Although their buffet breakfast does its best to offer the western palate a variety of pastries, Yoghurts and the mandatory egg station. Its really a family hotel. So expect lots of families in their massive pool.