Mansion Hotel & Spa at Werribee

Comentarios destacados

• Justice1927

  09 febrero 2021
  Disappointed

  I agree with the review below. We also booked in for a couples night away after hearing and reading great things about the mansion. We also had dinner at Josephs restaurant. They didn't have the wine we ordered but recommended a more expensive one instead. the food was nice but I wouldn't hurry back there. The bathroom wasn't anything special, room was small and it definitely didn't encourage you to stay in. We also didn't get notified that the pool area was closed for renovations. If we knew this, we would have booked elsewhere. The whole point of us going away was to relax and enjoy the hotel facilities.

  

• RachelH3058

  21 febrero 2021
  Little disappointed

  Stayed recently for our wedding anniversary. Staff were great, building and grounds are beautiful and the day spa was awesome. Can't fault any of that. The room itself however was very small and the bathroom was not the quality I was expecting at all for the price. Also, like others have mentioned, Joseph's was ok but again...for the price we were paying for our package, we were expecting a little more.

  

• lisaarmourlive

  24 febrero 2021
  Fantastic stay

  Booked the stay and brunch all day package. What a setting for a top notch bottomless brunch! So well thought through, so much detail at every step. Staff excellent! Cocktails endless! Perfect weekend away. Thank you Mansion team!

  

• sandraf518

  02 marzo 2021
  DO NOT STAY.... BETTER PLACES TO STAY

  My husband organised a surprise birthday get away and planned/booked with staff onsite for a lovely room, dinner and wine package. The room was disappointing especially the bathroom considering the price you pay. The stainless steel bench top doesn't cut it. Feels like you are in a public toilet. Staff were hopeless. On arrival my husband asked about the walks in the garden and area, only to be told there is no walks ??? Service at Joseph's restaurant was not any better, had to repeat our order twice to the waiter as we never got it the first time. Service was so slow and appalling. The worst is that we emailed management onsite and Head Office in Melbourne a week ago about our disappointment and to this day we have not received a phone call or response to our email. You get better service from children that work at McDonalds..... Very Disappointing

  

• kjstirlo

  27 febrero 2021
  Such a shame

  We booked a night here for our wedding anniversary and hoped to indulge ourselves. Unfortunately what we got was mediocre. It is such a beautiful historic property but good management is seriously lacking. The heritage rooms are very small as is the bathroom. However its the little things that really let this hotel down. The mini bar and provisions in the room are minimal. No chocolate for a late night snack!! The biggest let down was the service in the restaurant which was appalling. Our drinks at breakfast arrived 10 minutes after we had finished eating all our food and only after continuously asking for them. The food at dinner was very nice but again service was very slow, which when you are paying several hundred dollars for a meal, should be impeccable. It was noticeable that on checkout we were not asked how our stay was!!! I will not be coming back.