Mount Juliet Estate

Comentarios destacados

• RamonF329

  31 agosto 2014
  Excelente lugar para vacaciones familiares

  Nuestra llegada fue accidentada el 23 de agosto al estar todos los hoteles completos en Waterford. Anne de recepción nos solucionó el problema. Calida bienvenida, calidad precio inmejorable. Incluso nos prepararon unos sandwiches que nos trajeron a la casa a las 11 de la noche, pues llegamos sin cenar. Fue una suerte encontrar alojamiento en Mount Juliet. La casa/apartamento donde nos alojaron estaba impecable, con una decoración exquisita y todas las comodidades. Por la mañana desayunamos, paseamos, montamos en bicicleta, nos bañamos en la piscina, etc. En definitiva, fueron 24 horas muy bien aprovechadas. Sin duda, si volvemos a Irlanda volveremos a Mount Juliet.

  

• Linda G

  04 enero 2021
  Pre Christmas Break

  Have frequented Mount Juliet a number of times over the past 15/20 years or so, it has always been a favourite. we have stayed in the main House and in Hunters Yard. Mount Juliet is aimed at the upper end of the scale and previously, lived up to that expectation. This time, however, we were disappointed with certain aspects. We stayed in Hunters Yard, lovely warm room, on the ground floor. There was not window in the room, a huge big double door looking out onto a green, but no access to fresh air without compromising security. Furthermore, there was no privacy in the room, we either had to draw the big blackout curtains (not nice during the day) or anyone passing by could see in. Some net /voile curtains I suggest. On the surface, Covid policies were excellent, unfortunately, this did not make it's way through practically. Tables in the Hound were not spaced out as they should have been, and still contained items that remained on the table from one customer to another. This we feel, was an un-necessary contact. We ordered our wine and drinks, but our starter arrived before our wine. I asked that our starters be kept until we had our wine (expensive red wine which would need time after opening), the waiter walked around with our food in his hands, then plonked our plates on the table when the wine arrived. Really not the standard of service expected or pitched at this venue. Perhaps new staff in need of training. Our breakfast table was actually dirty when we were seated, sticky marmalade on the table and side plate. I pointed this out to the person in charge, she seemed not at all bothered that guests had been seated at a dirty table - it left us rather uncomfortable with the general hygiene and very bothered about Covid. We declined breakfast the 2nd morning & dined elsewhere that evening. The staff were extremely friendly throughout, from reception to bar & restaurant and it is a lovely place to stay. However, we couldn't help but notice a deterioration in the level of service provided. Perhaps there has been a change of management?

  

• sunny364

  08 enero 2021
  Disappointed at their customer service

  I have stayed at mount Juliet several times its gorgeous. Rooms are lovely , service is good & grounds are stunning. We are loyal and returning customers and have celebrated many family occasions. I booked their black Friday rate as Xmas presents for my family for the end of January. The stay was cancelled under the current restrictions which I completely understand but the hotel Wont honour the stay for a different date. I followed up with an email 5 days ago to which I have not received a response. Its very embarrassing to have to go back to family and explain. After spending some much money over the years in this hotel its disappointing and to not even acknowledge my email.

  

• hannah00001

  10 enero 2021
  Unhelpful

  I had booked to stay here during the month of January, before the booking got cancelled due to covid, I rang the hotel prior to inquire if they knew whether or not my booking would be cancelled or not or if I should reschedule, it was met with a very rude lady. She was just short of laughing at me when I asked if they knew whether the hotel would be closing or not. She was very short with me, rude and condescending. As it was a gift, I have already told the receiver they would be staying here, yet Im debating to go elsewhere. If this is the reception customers get, I wonder how it must be in person. Im terribly disappointed as this is my first encounter with this supposedly 5 star hotel.

  

• nickiw276

  24 enero 2021
  Overnight Stay in Mount Juliet

  We had an overnight break in Mount Juliet just before Christmas and from the moment we arrived until the moment we left the care and warmth shown to us was unbelievable. With the restrictions, we feared it would be quite stressful but the staff couldnt have been more helpful and made us feel relaxed and at home. It was just what we needed. Naia and Patrick went above and beyond and we booked a return trip before we checked out. The room was beautiful, immaculately clean, cosy and warm. We had lunch in front of the fire in the main house. The food was beautiful, staff attentive and atmosphere very relaxing. Dinner in the Hunters Yard was a lovely experience. Looking forward to our return trip already!!