Royal Palace Hotel Haining

Comentarios destacados

• EmilioP592

  30 abril 2013
  Hotel De 5 estrellas estrelladas

  Hotel sucio .No hablan inglés .El desayuno es horrible . No pude tomar ni café ,la cafetera estaba rota ..... Me fui sin desayunar . Las estrellas me parece que en china las sortean , no entiendo como hoteles como este tiene 5 .

  

• Peteonderweg

  10 julio 2017
  Large rooms, poor breakfast

  I guess the most important things when travelling for business is to have a clean, preferably big rooms for which this hotel passes the test. There is a Starbucks coffee shop inside the building, I haven't had time to check the gym. Unfortunately the breakfast is only Chinese style. I'd say it is the 2nd best hotel here in Haining and so if you look for something mid range, this would be your choice.

  

• EmilyWChang

  18 octubre 2017
  Set very low expectation

  It's not fair to say it's a bad hotel but it just ain't all together. 1. Front desk not too bright - not gonna go through the details on this. Let's just say they're nice but just not helpful. 2. Toilet clogged - I saw someone else commented they had issue with the toilet. I thought that was incidental...wasn't expecting the same thing to happen to me. The maintenance person came fast but it is just irritating. 3. Horrible mattress. I can feel the spring pushing against my spine. The only plus is they actually have a good Chinese restaurant on the second floor.

  

• Tina L

  07 junio 2018
  Large double room and clean but...

  The hotel is in the business district. It has large Chinese restaurant with VIP room. But the services at the restaurant were not up to a 5 stars hotel standard. Staff were not proactive and were just standing around even looking at mobile or wanted to clear the table quickly. The hotel rooms are of good size and have comfortable beds, unfortunately, the temperature inside the room was set at 27 Celsius! Too warm with a thick duvet. It could not be set individually, although some rooms may still have individual controller. Breakfast buffet is acceptable as it is included in our room rate.

  

• John Z

  17 junio 2018
  Do Not Stay Here

  On a three night stay, I returned to my room the second day to find the entire hallway stinking of chemical fumes. I rested in my room for an hour between meetings and awoke to find my room smelling even stronger than the hall of the chemicals. My nose and chest were burning and I felt dizzy and nauseous. The smell seemed to be some type of noxious chemical substance. My business partner staying in the room next to mine had the same experience. We had a dinner meeting with a client and were unable to eat for fear of getting sick. Upon return we complained to the manager and they denied any issue, but did offer to move us. We asked for a concession and the manager on duty said something about 'painting the floors nearby'. Clearly there was no painting going on. They offered only one room free of charge instead of two despite there being a problem with two. Interestingly they also offered to the us to the hospital and cover any medical bills. (For paint alleged paint fumes?) Clearly they knew there was a much more serious problem. In addition to health concerns, this also cost me lost time with my customers. I would not recommend anyone to stay at this hotel. Management was totally unreasonable in dealing with this problem that could have been easily solved. Additionally, whole floors of the building looked as though they had been abandoned for months. Garbage and construction debris was lying about these empty areas. Also, the gym which the sign instructed was to open at 7 am was kept locked for the entirety of my trip. Bottom line, there are much better places to stay in Haining.