Saracen Sands Hotel & Congress Centre

Comentarios destacados

• LeireG10

  22 julio 2019
  Genial

  Nos hemos alojado en este hotel por 8 días, 2 adultos y un niño de 7 años. La verdad es que hemos estado muy bien. A mi hijo le ha encantado el servicio de "mini-club" diario, tanto por los juegos y actividades como por el staff. El staff del hotel nos ha tratado siempre con educación. La animación ha sido fantástica, ya que, no sólo estaban bien organizados, sino que, además, nos han tratado con cercanía y mucha simpatía. Nos llevamos un buen recuerdo de este hotel.

  

• 820edir

  23 septiembre 2019
  Beautiful place and lovely staff

  We stayed for 4 days and we really enjoyed our holiday. Staff always kind and professional, very good food and beautiful beach. We could stay only for few days and because the resort is very close to the airport, we could reach it in 15 minutes by the hotel' transfer and we avoided wasting time. So handy. Looking forward to go back there next year

  

• edwardjeangabriel

  09 agosto 2020
  Seaside holiday in Sicily

  A seaside hotel located west of the city of Palermo (20 km) with 2 outdoors pools and a private beach. Each hotel room has a reserved beach umbrella for the duration of stay which means no need to hurry every morning to book an umbrella like in other such places. Food for lunch and dinner is of course Mediterranean and very tasty. Congratulations to the cooks! Congratulations also to the entertaining team who works hard all day long and night as well. Make sure to watch from the terrace the beautiful scenic sunset above the sea

  

• alianetteg

  11 octubre 2020
  Interesting stay

  1. The hotel Its decorated lovely, clean room, great shower, hard bed, flat pillow 2. Food We paid for bed and breakfast which includes Toast, eggs, bacon, cereal and yogurt This is the extent of the breakfast meant it is Buffett but lacks variety The food was okay 3. The location Absolutely the worst for young people, no buses, the train is 1 mile away, the only way to get around from this hotel is paying 50 euro for a taxi. The only way to get around is by renting a car. The beach is amazing clear, clean, & empty The hotel even has its own private route straight to the beach its wonderful 4. Staff Staff encouraged us to take their hotel taxi service, we had called the taxi service to ask for a ride back to the hotel from palermo, once the taxi man answered he said he was 50 minutes away so we told him no thank you and took another taxi that was in town. We arrived at the hotel and he had told reception to charge it to our room for not booking with him. He kept texting and harassing me and my partner telling us we must pay him. When we asked reception why we were being charged she said its not normal to call and not book, I started to become agitated so we fought back yelling at one another, she was rude and very unprofessional. Rolling her eyes at me and my partner. Eventually I said no and told her regardless of what she said I wasnt paying so she dropped the charges. 5. A/C The room is incredibly hot and the a/c does absolutely nothing the whole 3 nights we were there we were sweating.

  

• 210tan

  30 septiembre 2020
  The worst hotel I ever stayed, and I been around ...

  Good morning, My name is Tanya Manolova and we just returned from a holiday in Saracen hotel,I am very disappointed because someone from your staff has stolen mine golden bracelet from the safe in the room. On the 22/09 after we came back from the beach the safe wasnt working (it wasnt excepting the code) also the room cards were not working too.We went to reception asked for new card and when entered the room realised the safe wasnt working either. A Mechanik was sent and he reset the safe so it was working again.I should of check everything in the safe but I didnt. On the night of the 25/09 before our departure next morning after the last beach day I opened the safe to take everything and to put my Jelewery on to realise my golden bracelet is gone!!! Surely on your data base you can see who has entered the room and who can take it! Please act asap- police is already involved,Social media booking.com and local newspaper in Palermo also, you wont stop me if I dont get refund for my loss or my bracelet, I want an answer, I want my bracelet back, I am sure you know whats happened in your hotel- its not the first time - we been told that by your staff?!! We came to enjoy a holiday and to support you in this difficult times and I ended with stollen bracelet. Awaiting response Tanya Manolova