Sofitel Guiyang Hunter

Comentarios destacados

• wjy2020

  05 octubre 2019
  Rude reception staffs

  The hotel itself was great - nice location, clean rooms, fantastic city views, friendly engineer who helped me with the air conditioning problem, friendly cleaning lady... But, how could the reception staff be so rude to Accor members?!?!?! My family are loyal Accor members and always booked Accor hotels when we travel. During this stay, we used one silver and one platinum member cards and booked three rooms. To be precise, one king size bed room with the silver card and two double beds rooms with the platinum card. When we arrive at the front desk, Jerry Lin, claimed that their king size bed rooms were sold out on that day, and we have to accept three double beds rooms arrangement. He said that I could check any booking websites and see if he was telling the truth. So I checked and he lied. After insisting on at least one king size bed as indicated on the reservation, another problem raised. When I asked for platinum room upgrade, he said the next level room was sold out and asked me to pay for an extra 600 for a suite, otherwise, a double beds room with no upgrade. When do I always need to fight for my rights as a member?!?!?! When I insisted on a room upgrade, guess what, the 'next level' room became available. Then another 'fight' during checking out. We needed to wait for the staff to check our rooms and see if we consumed, broke ... anything!!! I didn't even know that five-star hotels still did this check!!! When we told the staff Peter that we did not receive our fruits in our rooms, his first reaction was to find excuses and not to give what belongs to us to us!!! Everything else was prefect but rude reception staffs Jerry Lin and Peter did ruin the whole experience. And interestingly, after a week, I still haven't got the hotel survey link in my email. So here I am, tell hotel manager, please please train your staffs before putting them at the front desk to represent the hotel.

  

• shtraveller2019

  07 octubre 2019
  Declining Service Levels

  I've stayed in Sofitel Guiyang once or twice a year for the past 4 years or so. While the hotel offers nice rooms in the center of the city, I must say that the experience hasn't been satisfactory. To start with, I've always stayed in the Club rooms/suites mostly to avoid the crowd in the breakfast buffet. But in my recent stay, the hotel doesn't offer breakfast in the club lounge anymore. Furthermore, I complained about the horrible and smelly air in the gym during my previous trip but nothing has exchanged. So far Sofitel is the "least of the evil" in the city center (two of the other simlar hotels are both very old). I cannot wait to try the upcoming Hilton not very far away unless the hotel actually improve the service levels.

  

• S6781ANroberte

  13 octubre 2019
  not ready for westeners

  The hotel is new and many things in our room needed sorting our and nobody spoke enouth English to help. It is very luxurious in a flashy modern way. The staff appears to be poorly trained. The things we used were not replaced (coffee, tea, etc). We stayed twice on our trip. When we returned they upgraded us to the same room we had problems with until our guide pointed this out to them when we were given a room on the Executive level. Nice but nobody could explain anything to us once he left.

  

• zhongxiaj

  19 octubre 2019
  The top hotel in Guiyang

  Sofitel Guiyang situated in of the the major shopping mall in the center of the city makes it so make easier for shopping or meal. We are arrived and welcomed by the doorman and escorted us to the 55 floor lobby to check in, I guess it is a trend in China many hotel prefer to put the hotel lobby up in the air. Of course there are good reasons behind this. The check in experience are excellent, fast and friendly, we booked Sofitel Suite which offer a brunch of benefit including lounge access and late check out and etc. As we are here to celebrate birthday, special thanks to Jack Huang and the team to decorated our room prior our arrival. We cant stop taking photos of the suite and the view of city skyline, we are very much enjoyed a cup of TWG tea at the super long balcony over looking Jiaxiu Lou and just do nothing, its so comfy! We also appreciate the afternoon tea and happy hour which showed us another side of Guiyang, Kempinski Hotel and the rest of the city. Breakfast service was great, from western to Japanese and authentic local breakfast, particularly I enjoyed the local sour & spicy noodle with so much topping you can choose from. One down side is we waited at the door but no one come over to lead us, we saw other guest just walk into the restaurant, so I just follow, through out the breakfast, also no one came over to check our room number even though thats included in the suite. I wonder other guest could just easily walk in and dine, maybe no need to pay? Overall we love Sofitel Guiyang and certainly will return next time.

  

• Wanderer811223

  03 abril 2020
  Located in city center, but quite a poorly maintained property

  Overdue review, stayed during April 2018 Was in the city for a night and needed something that is close to city center. I was contemplating between this and the Kempinski which is just opposite, Sofitel being newer. Arrival wasnt very pleasant as the Reception desk is on a much higher level of the hotel. Check in was quite swift and I got the room that I booked for. I didnt dine at the hotel as the hotel is connected to a mall next door and theres lots of food option nearby. Bedding was comfortable and overall quite clean, and theres nothing particular about the view as its in the city center with many old structure around the hotel. Lobby was weird for a Sofitel, as theres just too many traditional stone statue and perhaps more suitable for a traditional Chinese style hotel? I would choose the Kempinski if I were to go back to Guiyang again in the future.