Van der Valk-Congres Hotel Liege

Comentarios destacados

• luismdez2016

  21 enero 2019
  Buena opción

  Recientemente remodelado completamente. Moderno, cómodo y funcional, habitaciones amplias y luminosas, una cara vistas al palacio de congresos y al río. Se aparca bien. Bastante buen desayuno, zumos naturales y café expreso.

  

• Julien_parisien

  10 julio 2019
  Hotel moderno

  La habitación es amplia y la cama muy cómoda. Tanto que ofrecen la opción de comprar el colchón a través del propio hotel. El desayuno está rico, te preparan un huevo frito o una tortilla francesa en el momento. Además es de agradecer beber un zumo de naranja recién exprimido. Por sacarle una pega al hotel, la atención en la recepción. Si haces el check out por la mañana y vas con prisa, solo hay una persona atendiendo y se forma mucha cola, hay que esperar bastante.

  

• mape986

  09 octubre 2020
  Customer service service does not match a 4* hotel

  The hotel has good facilities and very comfortable beds. The skybar on the 10th floor is a big plus with a happy hour from 20hrs to 21hrs: all cocktails cost 7euros. Nice swimming pool too on the 2nd floor. Despite the good facilities the customer experience unfortunately was very poor and unpleasant. Starting from the check in, we asked for some restaurants recommendations in the centre, at first the receptionist was pointing us to the hotel restaurant and didnt want to share any recommendation, luckily another receptionist overheard the conversation and gave us such a good recommendation to go. In the skybar, the staff is not knowledgeable enough in my opinion about the cocktails the menu has. The printed menu you get and the one you scan via a QR code do not match. In the Covid-19 era the sanitazer gel at the main hotel entrance was empty. In the breakfast there's a live cooking show with a chef cooking omelettes, it's not proactively advertised, just because I asked the chef appeared otherwise the chef seems to be missing. The worst disappointment was to find a spider net hanging from my room's ceiling and the annoying noise coming from the AC. After a formal complain to the hotel's manager, she just limited to say sorry and that the issue would be reported to housekeeping. I can not say I enjoyed my stay in this hotel. Considering it's a 4stars hotel, I didn't feel they know what customer orientation means.

  

• JP398

  11 octubre 2020
  Popular place

  Had a decent one-night stay here. Comfortable room with view of river, albeit over a parking lot. Good dinner in hotel restaurant: we were fortunate to sit down relatively early, as we had not made a reservation and the place filled up quickly an hour or so later. Rooftop bar was closed (without prior notice), which was a disappointment. Small swimming pool will fit a couple of people, and there is an adjacent patio area with deck chairs. However the pool is only available when not being used for aqua-fitness classes. On departure we collected a pre-ordered lunch pack and found it rather unimpressive, compared with what is advertised on the web site. Guests are advised not to use the free outside parking due to the risk of damage to cars - it definitely got noisy along the river at night - and instead to pay for underground parking. Hotel evidently popular with tourists as it is convenient for walking.

  

• mosseleterke2

  09 febrero 2021
  4 star facilities, 1 star service

  We like to go to Van der Valk hotels, but last weekend wasnt a pleasant stay at all: the coffee machine in the room was broken, some of the tv channels didnt work (quite essential when you have to stay inside at nigh due to covid 19 and the receptionist wouldnt/couldnt help), we asked for an extra blanket which they agreed upon but we never saw it, there was cold food (which was supposed to be hot) during both dinner and breakfast, the bath drainage wasnt wordking 100%, the staff in general wasnt freandly at all. Such a shame because great facilities in general. Shame shame shame.