Vihren Palace Ski & Spa Resort

Comentarios destacados

• BoardingPass79627

  21 febrero 2020
  Ski holiday

  Love the location of the hotel - very close to the gondola. Breakfast and dinner was super tasty (good variety of food, and the salads were amazing). The spa was super! A massage after a long day of skiing was perfect. Shelly was amazing. I booked an after ski massage with her for 3 days, and she really helped ease the tension in my muscles (which were particularly tense as a newbie to skiing!)

  

• ruxandrag2020

  23 febrero 2020
  Housekeeping thieves in the aparthotels!

  Besides the furniture that was literally falling of, the broken sofa beds from the living room, the lack of water pressure in the shower, the risky electric heaters and the leftover washing machine and oven from the ex-owners, housekeeping is also a problem in the aparthotels. While I was working in the living room, they cleaned the bedroom and bathroom and took a small face cream from and one of my earrings that looked like two earrings, leaving the other one. Two days after, they stole a 50 euros bill from my friends (in another room) wallet and actually left the wallet open!? Reception was not supportive and didn't believe us. So I asked for the housekeeping to keep out of the room and to get clean towels myself from reception. Not only did they refuse but housekeeping stil entered the room. Only when I told them I would call the police did they apologize and offer a free dinner at the buffet for our group of 6. The only positive aspect is being very close to the gondola and restaurants and shops.

  

• 577afsheenk

  27 febrero 2020
  Fantastic Aegeo Spa facilities and great hotel location

  Great hotel, conveniently located close to the gondola station for ski travelers. Good variety of buffet dishes for all dietary requirements, my friends and I loved the huge salad buffed for dinner. The best thing about the hotel was the fantastic Aegeo spa. An absolute must for post ski muscle recovery. My masseuse Versilias was simply amazing. I am very particular with massage treatments and prefer a strong deep massage. He was great at easing the knots in my back, BEST MASSAGE EVER. I would recommend booking an appointment with him, he is there till March 2020!

  

• michael_v_kazakov

  06 marzo 2020
  Unfair charges by hotel's administration

  This is our 3rd time in Bansko and 2nd in Vihren Palace, which will probably be the last one, we won't be returning to this hotel. They charged us 35 lev for "damaged" towels as they put it. We used one small towel to wipe spilled Coca-Cola from the table and one big towel had some stains from my wife's red hair paint. Were they used and required cleaning? Yes. Were they damaged? Absolutely not. Unless Vihren Palace's staff cleans these towels by hand in cold water without any washing powder (I doubt they do, but who knows), both towels could be washed perfectly in any washing machine. Very disappointed.

  

• 823maisiep

  09 marzo 2020
  A perfect stay!

  I absolutely loved my stay at the Vihren Palace! The hotel is in a perfect location for the town, its a 5/10 minute walk to the gondola and is surrounded by places to hire ski equipment. The rooms are very clean and spacious, and the staff are very friendly. The restaurant is of a great standard and the spa facilities are superb. Cant wait for our next visit!!