Hilton Garden Inn Indianapolis South/Greenwood

Comentarios destacados

• 275gretchenb

  26 mayo 2020
  Excellent stay

  We loved staying at the Hilton Garden Inn Greenwood. The hotel is beautiful and very inviting upon entrance. Everything is very clean, beds are cozy, staff was very friendly. We stayed during the Covid 19 pandemic, and the staff could not have been more accommodating. We will return next time we visit the Indianapolis are!!

  

• kumarsivan

  29 junio 2020
  They go out of their way to disappoint

  Set in a busy shopping and restaurant area off I-65 on the southside of Indianapolis suburb. Arrived at the hotel and walk up to the check-in counter and there is nobody there. Waited for close to 10 minutes before someone showed up! There was another employee hanging around that made a comment that the check-in clerk had stepped away to setup something. This was at 6:00 pm on a Friday evening, just in case you are thinking I pulled up at some weird hour. Typically in addition to recognizing me as a Diamond member (which they did) they tell me about the property, breakfast times, internet access, ask if I would like late checkout etc. etc. No such courtesy here, just handed me the room keys and on to the next thing. Room was alright. Bathroom can double as a sauna. Absolutely no management of air in the bathroom. If you take a 5 minute shower it fogs up the whole place. Also, no lotion provided in the bathroom. Highly disappointed. Garden Inn (from what I know) is known for being on the higher end of Hilton properties. This place proved me wrong. Breakfast was good the next morning and the service was very good. I go to Checkout after breakfast and the same thing is repeated. There is nobody at the checkout counter. Waited for a few minutes and someone did show up. I specifically tell the person that I am a Diamond member and I expect not to see a charge for breakfast on my bill. The lady assured me that she would take care of this. Today is Monday (3rd day after checkout) and I see a charge of $20 for breakfast on my bill. Typically given that Travel has taken a huge hit in COVID times, one would think that hotels would go out of their way to keep guests happy. Hilton has no such intentions. Managed to disappoint in multiple ways. Pathetic.

  

• USAtraveler365

  16 octubre 2020
  Relaxing comfortable stay

  We stayed for one night and had a very enjoyable stay. We truly appreciate staffs hard work especially during these difficult times. Everyone was pleasant, knowledgeable, willing to help and represented Hilton very well. We didnt have any issues with the room or with the property as everything was in perfect working order. We had breakfast at their restaurant. Restaurant is now open and breakfast is available for purchase. It was complimentary for us though since we are Diamond members. Our waiter was very nice, professional and service was prompt and efficient.

  

• TLH74

  28 diciembre 2020
  Great People!

  Shout out to Vicki and John at the Hilton Garden Inn South in Greenwood. We stopped for one night on the way to TN. It was Christmas Eve and they took amazing care of us with great food and treats to go on Christmas Day. Such a wonderful way to start our holiday journey!

  

• matttI6027LR

  23 febrero 2021
  Avoid This Hotel at All Cost

  Worst hotel experience ever. We are driving 10 hours from tn to wi and needed a nice bed for the night. We saw the Hilton garden inn in Indianapolis and read good reviews. It had a listing for a nice king jacuzzi suite. We paid $197 for 1 night. It was the most expensive and highest rated hotel in the area near the freeway. We are told the hot tub is closed due to a light fixture hanging by exposed wires in the hot tub but the pool is open. So we get our key and head to the room. We get to our room and the carpet is soaked by the window and ac unit. There is debris on the couch and chair. I take a shower to wash off the long drive. After the shower i notice the entire floor is wet due to a cracked foundation in the lower right corner of the shower. This filled the bathroom with water and soaked the carpet from the entrance all the way to the bathroom. I go speak with the desk clerk and they apologize and a second room is provided. We get to the next room and it has no heat and ac blowing even though the thermostat was set to 75(winter 20 degrees outside) We sit on the bed and the entire frame is broken and legs bent and headboard is layed behind bed with no attachment. So if I roll over it falls forward almost hitting your head and makes a loud bang. The tv remote was broken. There was also a large wet stain on the ottoman.(during covid are you kidding) We tell the front desk and they offer a free breakfast coupon and the maintenance man. So the maintenance guy comes up, sees the room and almost starts crying. He said he cant believe they have you two in this room in this condition. It should not be rented to anyone until the bed is replaced and the room cleaned better. He tried for an hr to screw in more boards and bracing but the bed was beyond repair. He apologized and said he was disgusted with the company as they never repair anything correctly only try to put a band aid on it. The maintenance man was the only redeeming quality for the hotel. He tried so hard to fix everything for us and was very kind and sympathetic. He was definitely too good to work at such an horrible hotel. We then asked for a refund at the front desk. They said no and advised I need to deal with Orbitz. We called them and they called the hotel to verify all our complaints. The hotel said they have us a free breakfast and that's all they were willing to give us back for 3 hours of hassle. I was able to dispute this and get a refund after more than another hour speaking with a manager at orbitz. Moral of the story stay away from this awful hotel. It is the worst place to stay in my 43 years traveling. I will never stay at one of the Hilton roach motels ever again! Shame!! Worst hotel experience ever. We are driving 10 hours from tn to wi and needed a nice bed for the night. We saw the Hilton garden inn in Indianapolis and read good reviews. It had a listing for a nice king jacuzzi suite. We paid $197 for 1 night. It was the most expensive and highest rated hotel in the area near the freeway. We are told the hot tub is closed due to a light fixture hanging by exposed wires in the hot tub but the pool is open. So we get our key and head to the room. We get to our room and the carpet is soaked by the window and ac unit. There is debris on the couch and chair. I take a shower to wash off the long drive. After the shower i notice the entire floor is wet due to a cracked foundation in the lower right corner of the shower. This filled the bathroom with water and soaked the carpet from the entrance all the way to the bathroom. I go speak with the desk clerk and they apologize and a second room is provided. We get to the next room and it has no heat and ac blowing even though the thermostat was set to 75(winter 20 degrees outside) We sit on the bed and the entire frame is broken and legs bent and headboard is layed behind bed with no attachment. So if I roll over it falls forward almost hitting your head and makes a loud bang. The tv remote was broken. There was also a large wet stain on the ottoman.(during covid are you kidding) We tell the front desk and they offer a free breakfast coupon and the maintenance man. So the maintenance guy comes up, sees the room and almost starts crying. He said he cant believe they have you two in this room in this condition. It should not be rented to anyone until the bed is replaced and the room cleaned better. He tried for an hr to screw in more boards and bracing but the bed was beyond repair. He apologized and said he was disgusted with the company as they never repair anything correctly only try to put a band aid on it. The maintenance man was the only redeeming quality for the hotel. He tried so hard to fix everything for us and was very kind and sympathetic. He was definitely too good to work at such an horrible hotel. We then asked for a refund at the front desk. They said no and advised I need to deal with Orbitz. We called them and they called the hotel to verify all our complaints. The hotel said they have us a free breakfast and that's all they were willing to give us back for 3 hours of hassle. I was able to dispute this and get a refund after more than another hour speaking with a manager at orbitz. Moral of the story stay away from this awful hotel. It is the worst place to stay in my 43 years traveling. I will never stay at one of the Hilton roach motels ever again! Shame!!