Mercure Canberra

Comentarios destacados

• lordsiles

  01 octubre 2017
  Esta bien situado

  Hotel antiguo, con mucho pasillo para llegar a las habitaciones. hacía mucho frio en la habitación cuando llegamos, hay aire caliente/acondicionado. Parking gratuito, wifi gratuito en las habitaciones (Tienes que darte de alta en la cadena del Hotel previamente). Personal de recepción muy amable y colaborador. Bien situado entre el Monte Ainslie, el Memorial de Guerra Australiano y el centro de la ciudad, puedes ir andando a los dos sitios. Tiene dos restaurantes uno mas lujoso que no usamos y otro de batalla con un personal magnifico y muy amable, donde se come muy bien, a buen precio.

  

• kdrennan2

  28 febrero 2021
  Business Trip

  On arrival I was meet by a very friendly lady who quickly processed the reservation I had made. I was give excellent instructions on how to get to my room from the car park and asked if I wanted to make a reservation for dinner. I had a meal in the pub that is apart of the hotel. The room allocated to me was spacious, clean and well equiped and met all of my needs. On checkout another lady assisted me and was extremely helpful. I have stayed at this hotel for work a number of times and the service and quality of the rooms is exactly what I wanted.

  

• Newcastlediner

  10 marzo 2021
  Great Room ... very average breaky

  Take a map, compass and GPS... only joking, but finding your way around this hotel can be very confusing. Nevertheless, our loft room was spacious, comfortable and clean. Handy location. Its a pity that the breakfast was very ordinary. Limited choice on the sparse assisted buffet , with minimal staff not keeping up.

  

• 181vickif

  11 marzo 2021
  Disappointing - Hotel is tired and dishevelled

  Not our first stay at the hotel and it is need of a make over. The restaurant was shut for dinner and has been for 12 mths. The lounge area looked like a store room - tables and chairs were grouped together as if not being used. Definitely not COVID safe. We were told at receprion we had an upgrade when in fact it was the room I had booked. We did receive a bottle of wine as it was a special ocasion but it was left outside the room with the glasses onthe floor where anyone could have touched the glasses. We definitely didn't use them. The room was clean and tidy but sterile.The outdoor furniture is needs replacing as falling apart and was scattered. The hotel fllors looked like they needed a good sweep and clean. The staff were friendly, I will think twicw before booking again.

  

• yuls_1

  11 marzo 2021
  Not the best experience this time

  We stayed for 4 nights recently and several events highlighted some deficiencies in communication between reception and housekeeping. Because we were arriving late at night and would have a sleeping child to carry to the room, I called before-hand to ensure that the roll away bed would be ready when we arrived. Unfortunately, this was not done and we were left 1 bed short as we carried our 5 year old in. The staff were very apologetic and brought the bed promptly. On another occasion, we requested some additional toilet paper (as we had opted for no housekeeping that day) and it took 3 phonecalls to reception before it arrived. Food and beverage team were lovely and room service was great. It was a comfortable stay in the end, but customer service and internal communication weren't great this time. Pillows are also very uncomfortable. Would be great to have more suportive pillows.