Alta Vista de Boracay

Comentarios destacados

• Migggy

  19 enero 2018
  Sobrevalorado. No cubrió mis expectativas.

  La situación del hotel es lo peor o mejor. Lo peor porque estás lo más alejado de todo, lejos para ir al aeropuerto (y los inconvenientes que tiene, como que nadie te quiera llevar), lejos del centro.. Lo mejor, pues estas fuera del jaleo. El hotel ya nos recibió nada más entrar con la factura y el pago obligado. Antes de entrar y poder ver la habitación. Ciertamente de un "resort" en el que ya has hecho una reserva por Booking.com (donde ya tienen tus datos en caso de impago), es un detalle MUY feo. En especial como era nuestro caso que veníamos de un viaje en ferry nocturno... La habitacion es quizás lo bueno (ojo debes llevar adaptadores de enchufe). El restaurante ciertamente no merece la pena. Mucho personal, mal servicio. Además los precios están fuera de mercado. Muy caros para lo que cuestan habitualmente las cosas. El servicio bus, al menos nosotros no hemos tenido problemas. Se respetaban los horarios y se tratsba de que fuesen llenos siempre. Lo cual está bien. El bus te deja en el McDonalds, es decir en el centro. Nuestra visita tsmbien se condicionó mucho por la gran afluencia de chinos que con sus "malos modales" hacen que un gran hotel se convierta en normalito. De hecho hay muy poco occidental... Volver?? Si no me queda más remedio, volvería pero considero que hay mejores alternativas en el centro. Más económicas y con mucho mejor servicio. De hecho estoy seguro. Miguel Vigo

  

• MariaMakesReviews

  03 enero 2020
  Lacked preparedness.

  There were alot of misses than hits during our stay. Maybe it was just bad timing but it only showed their lack of preparedness. Management did not step up from their situation, took days to recover and take action. But kudos to some of the staff who were able to deliver great service. We went here the day after the typhoon hit boracay. We were welcomed by darkness because there was no electricity in the whole place. We had no idea that the condition of the place was so bad; confused an panicked upon check in, i asked one of the ladies from the reception area whether they could provide us with a lamp or a candle, she didnt answer but instead walked out on me. Good thing there was another lady in the reception who was soooo patient with my questions and other guests as well. We had to endure the first night without electricity (succeeding nights, thankfully, we were transferred to a room with electricity, i dont really care if we were downgraded so long as we have electricity than on the first night wherein we were upgraded to a suite but without electricity). there was no breakfast buffet because the kitchen & restaurant were severely damaged, so had to line up and wait to claim our packed breakfast. This caused delay in all of the guests activities lined up for that day and a build up in the line for the shuttle. This went on for our whole 5-day stay. We went to another hotel (5 mins away from alta vista) to visit our relatives on our 2nd day and they too, were hit by the typhoon but they still managed to keep the place clean and presentable. Unlike alta vista wherein the whole place was really in a mess, debris everywhere, understandable but only to some extent. it was only after 3 days when they cleaned some of the area and start to recover from their situation. guests have already paid for their whole stay there and regardless of the situation, the management should've stepped up to make the guests still feel safe and comfortable. What the management lacked is a plan in case a similar kind of situation happens, its not like its the first time a typhoon has hit Boracay. regardless of the degree of severity and damage, they should have anticipated these kinds of situations, estimated their supply and trained all their staff so they can be prepared at all times. And also, they should've made it easier for guests to get a refund, especially when all of the atms in boracay were offline. Lastly, since they have the largest capacity (408 rooms) in all hotels of boracay, they should've added more shuttles, 3 shuttles was really not enough for all guests. There was this one time were we had to wait for 2 hrs just to ride the shuttle from d'mall. Im just really disappointed. Maximum patience and understanding were given. Hope the management can improve and do something about this.

  

• cimencaramellac

  04 enero 2020
  Holiday

  That is best relaxing place to holiday and take you breath away what else best transportation swimming pool! Rooms staffs are gentlemens drivers ! All Id love to request those van needed to be serviced before we broken down I like broken down not car accidents unfortunately that despite for emergencies! Guys good luck and keep up the great work I love it...

  

• Escape818021

  26 enero 2020
  Do not consider this hotel

  Worst experience. Boracay had suffered a typhoon. Nobody at the hotel was injured, thankfully. We booked in for 2 nights over New Year's Eve with booking.com. One week after the typhoon minimal repairs had been made. Smelly damp room. No breakfast which we had paid for. No wifi. No transport. No pool (full of broken glass one week later). Not a good location. I always believe reviews are very subjective but I would strongly recommend staying anywhere else rather than here.

  

• Shoberie

  01 marzo 2020
  Unforgettable Experience!

  It was one on my bucket list to travel alone so this is my first solo trip locally here in the Philippines I chose Boracay because as far as I remember, the last time I was here was 2016 so lots of things changed. Alta vista de Boracay was located at Yapak which is away from the crowd and if you wanted to relax it's a great location. They offer a free shuttle service every hour going to Jollibee which is near the Dmall and if you want to go to Puka Beach they're also offering shuttle which is 5 mins away from the hotel by car. I stayed here for 5days and 4nights in a loft type room. The room was spacious and clean! I also tried their food from the room service. They really have good vegetarian options. I was impressed how big the serving is. I ordered curried vegetables soup and vegetables crispy tofu, stir fried greens and mushroom is a must try vegetarian food! Special thanks to Ms.Claire from the front desk who handles my smooth check in and check out and she always greets me with a warm smile! The concierge team was very attentive to the guests needs and even anticipates the things that I need. And also to the wonderful breakfast crew in LAltura who always greets me and make sure to look after me during my stay. Lastly to their Front office manager Mr. Kevin Reyes who is very hands on, attentive and accommodating to his guests! My entire stay at the hotel was totally amazing! I would definitely go back to this hotel. Good job to the team for making sure to provide the genuine care and comfort for their guests! I'll definitely recommend this hotel to my family and friends.