Springhill Suites by Marriott Mt. Laurel / Cherry Hill

Comentarios destacados

• jeiks1452

  27 septiembre 2018
  El mejor hotel

  El hotel cuenta con lo mejor su localización es perfecta los desayunos deliciosos las habitaciones de lujo con mucho espacio baños super espaciosos la limpieza 10 es como estar en casa el personal super amables la mejor opción .

  

• mirandab130

  12 julio 2020
  Frosted bathroom glass door

  What idiot thought it was a good idea to put a frosted glass bathroom door in rooms with multiple beds...... its terrible cant even pee in the night without waking everyone up not to mention oh you want to shower I hope you like having your family see your naked sillouette..... seriously Marriott do better....

  

• TerriB593

  04 agosto 2020
  Customer Service lacking - will never stay again. Ever.

  I made my reservation on Priceline in good faith, knowing it was non refundable. I incorrectly put the wrong date, I put that nights date instead of the following night which was intended. I immediately texted, virtual chatted, and called Priceline to see if we could simply change the date. There was a one hour call back. Long story short, I finally got through to Priceline, told them the story, they called spring hill suites and explained the situation. The customer service rep advised us to make the correct reservation, call back Priceline, and they would refund the incorrect night. By this time, it was late. I called Priceline and the message had an hour long wait. I felt confident knowing I had done as advised and would call Priceline first thing in the morning. I called early the next morning, Priceline called spring hill suites, and was told we were considered no shows, whoever had answered the phone was incorrect and there would be no refund. To add insult to injury, now we had a second non refundable night (as we were INSTRUCTED to do BY THEM) that we would be charged and they would not refund. We went. We chose not to confront them. My husband has a heart condition and stress isnt worth it for us as we tried to salvage a get away that should have cost us $100+ and now cost us over $200 to stay there. Why? Because I put an incorrect, by one day, date, which I tried to rectify immediately and was told BY THEM that if I reserved the correct date, I would be refunded. I travel. Quite a bit. I have never received such poor, arrogant, disingenuous service in my life. No one I know will ever stay in this facility if I am asked. I gave two stars because the establishment was clean and the front desk people were pleasant. Not worth over $200 per night, but decent.

  

• P5180UMdebbiem

  07 febrero 2021
  Self Care Day

  I had a wonderful experience from checking in to finish. Daphney was a ray of hope and especially a bright spark. Thanks for going above and beyond. You are healing people through how you connect. I watched her with all the guests that was entering or leaving and she made the interaction with them so personalized and friendly. She remembered something that made them knew she was paying attention at check in and I noticed you. This is a very unique quality and it is was executed well, not too much but the right amount of care. Overall the room, the bathroom, the breakfast and my view overlooking the strip mall was phenomenal. Thanks to everyone who worked on the team splendidly to create this atmosphere for guests to come to. This is my third stay. I love the people and love supporting my local and neighborhood business

  

• jmoore111111

  28 febrero 2021
  Dirty Sheets

  This was the second time I stayed at this hotel. The first time I had no complaints and enjoyed my stay. The second time I was disappointed. The first night of our stay, I pulled the sheets back and noticed there was dried blood on the bed sheets. I was completely grossed out. I noticed this super late so I didn't call until early in the morning to have house keeping change the bed sheets. After I called, an employee of the hotel, HANDED my husband the sheets and he asked if he were suppose to change them and the employee stated she would remove the sheets in which he had to put on the new sheets. I was highly upset and thought house keeping should have changed the sheets or the hotel staff could have switched us to another room. This will be my last time staying at this hotel.