The Banyan Resort

Comentarios destacados

• CocinaGuy

  11 abril 2007
  Muy decepcionado con el personal

  La habitación y el lugar estaban bastante bien, pero el personal era increíblemente desagradable no ofrecían nada de hospitalidad o alegría, sólo un comportamiento brusco, frío, aprovechado y casi amenazante. Era como si estuviesen bastante hartos de tener huéspedes. Eso redujo considerablemente el placer de nuestra estancia.

  

• EDU_FAMILY

  15 octubre 2011
  BONITO RESORT

  Bonito resort , excelentemente situado. Excelentes instalaciones.Buen trato. Caro. Sorprendentemente ,dado el precio , no ponen nada de champú, etc, en el baño, ni suministran café , etc. como si lo hacen otros resorts. Así que antes de entrar asegúrese de comprar todo esto.Si ocupa una de las habitaciones próximas a la piscina prepárese para resistir el motor toda la noche: incómodo. Cobran la electricidad y al final tienes que tirar la basura, increíble.

  

• CarolinaO292

  15 abril 2014
  ubicacion y estilo. cuidado con la habitacion que elijan!

  La ubicacion del hotel es perfecta, se puede acceder caminando a ver el famoso atarceder, alpuerto y esta a pasos de la calle Duval con decenas de ocpiones para comer. El estilo del hotel es totalmente acorde al de las casas tipicas de la isla, realmente te hace sentir que perteneces al entorno. Las habitaciones son amplias y comodas. Eramos 4 y nos alojamos en una suite con cama matrimonial y sillon cama. El sillon cama era incomodisimo!! De no haber estado completamente agotados hubiese sido imposible dormir. Si sufren de doloress de espalda, esta no es una opcion. Ofrecen servicio de parking (buena opcion ya que en los alrededores el parking es de pago). No teniamos desayuno. La atención en la recepcion fue muy buena, nos dieron informacion sobre actividades para hacer e incluso nos reservaron una excursión de snorkel.

  

• Floridasaltlife

  10 septiembre 2020
  Worst Customer Service Ever!!!

  This review saddens to me write but the customer service at the Banyan is the absolute worst I've ever experienced at a hotel. It is beyond terrible! They are not handling the current pandemic and have become incredibly rude and lazy. We usually enjoy staying here and actually wanted to purchase a timeshare, but unfortunately will not be after our last experience. The front desk staff and people on the phone (since you call for everything, even check in) are not helpful and borderline disrespectful. Our ice maker wasn't working, when I called to inquire if they had an ice machine somewhere on property- I was told I could walk down the street to Walgreens or CVS. We had incident after incident while staying there. We had asked about adding a few nights to our trip shortly after check in, asked to be added to a wait list, and were told that there was no way we would get a room. At check in, we were told we would have no maid service (which is fine) and to leave our trash, recycling, and linens in bags outside our door for touchless pickup. We left a small bag of trash outside our door as requested. It sat there for 36 hours, until an older woman from the office came outside to tell us (as we were leaving and already almost off property) that we needed to take our trash to the dumpsters ourselves, which are located down the block. I couldn't believe the level of rudeness and the absurdity of this woman's behavior. The resort is nice overall. The rooms are ok, outdated but good enough for Key West. We love the grounds, pools, and trees. But unfortunately Micheal and Megan both made our trip difficult and treated us poorly on repeated occasions. If the staff doesn't get their act together they are going to run this resort into the ground. On a positive note, Kathy at the tiki bar is wonderful and makes amazing drinks! We come down at least once a year with usually a large group of friends (8 people this past year). Because of how bad this year's experience was, none of us will ever stay here again and we will not be purchasing a timeshare either. I've never in my life been told to take my own trash to a dumpster, walk 3 blocks to a Walgreens for ice, and have maid service refused for a 3 night stay. I hope this review helps someone else avoid this place, it really put a huge damper on our trip!

  

• Rondbrandt

  01 septiembre 2020
  Our Favorite Key West Hide Away. Charming and friendly.

  We have stayed at the Banyan 8 out of the last 10 years we have come down to KW. Great folks run the place and work there, excellent amenities, and fantastic location. We always have a wonderful time and always stay at least 7 nights. The Banyan is as close to old Town, old school Key West as you can get. And we all know how old town KW is vanishing way too quickly. For us, we love the perfect imperfections. Its a charming and inviting place to stay. The location is centered perfectly, not too far from the Southernmost Point, a nice walk to the Sea Port and Schooner Wharf, Close to Duval and all the live music venues, Hanks, The Green Parrot, Smoking Tuna. Yes you will hear Roosters through the night! Welcome to Key West folks. They have Bikes for rent there to cruise around the island and the pools get just the right amount of mid- afternoon sun after a day out on a boating adventure, its a perfect place to take a light nap before heading out for the night time activities etc. We love it there and cant recommend the Banyan enough. We are planning to return in 2021 and cant wait.