The Royal

Comentarios destacados

• kjdN1575VS

  30 septiembre 2020
  Will NEVER be returning here

  This is the second visit I have had to the townhouse and the running theme at this place appears to be rude and miserable staff! Me and my friends were sat at a table inside by the entrance laughing and having a drink together. All of a sudden the bouncer came over and asked me and my one friend to leave. He kept saying that we were standing on the chairs dancing. I asked for proof of this as there was a lady sat behind a desk watching the cctv and they said they were not allowed to show us. Pretty much proves that what they said we were doing was a lie. Tried to discuss it with the manager and the security guard who continued to repeat just get out which we eventually did with pleasure. In the current pandemic, you would think staff are appreciative of their jobs and feel lucky to still have one. Instead, the staff here walk round with faces like thunder and a seriously bad attitude. As you can see from previous reviews this is clearly something that everybody experiences and I will not be spending a penny in the place again.

  

• DebnAndy39

  10 octubre 2020
  Great brunch

  With family for a small birthday celebration. Bottomless Brunch was very good! Staff were all very friendly, but not obtrusive. Drinks topped up at good intervals. Good quality food. On that basis we would happily return.

  

• SuzieSue74

  11 octubre 2020
  Bottomless Brunch

  Visited with 4 friends for the bottomless brunch on a Saturday afternoon. Have to say we were impressed. Staff are totally on top of the coronavirus measures on entrance. The only place Ive eaten and drank in where they have taken our temperature on arrival showing that they are taking things seriously. Short wait for our table to be ready. Bottomless drinks 2 hours started when the first drinks arrived . Good selection of drinks included and we had 5 or 6 in the 2 hours which was great great. Food was tasty and enjoyable. Service was excellent. Would definitely recommend.

  

• TravellerJ00001

  25 octubre 2020
  Disappointing Bottomless Brunch: Wont Return

  We visited for the bottomless brunch and we were very disappointed. The food menu is limited and although the nachos for starter were good, pouring cheese was used on them instead of melting actual cheese and this was a shame. The same cheese was even used on the burger! The full English breakfast was average. Drinks are restricted by the slowest person at the table ie they wont take another drinks order until everybody has finished: this was fine for our table but is unusual compared to other brunches in the city. Staff had masks on which was great but nobody challenged guests who didnt wear masks when moving away from their tables. Overall for the price, there are much better options in the city centre and because the food was so basic, we didnt feel we got good value for money. Sadly we wont be back.

  

• GoblinTraveller

  08 noviembre 2020
  Drinks with a Friend

  We used to visit before it was done out every week, we visited the hotel for the first time for drinks on a Saturday after noon a few weeks ago, in the wake of the pandemic the lady on reception took our temperature and asked us for details which was great, but she seemed in a rush to do it, dont know if she was stressed or if she just wanted it over and done with and us out of her sight. Asked her where to go? Down there pointing down some steps. Lucky we used to visit all the time so had a rough idea. The lady on the bar was real nice, but we could literally see the sweat pouring off her, she was being over worked, at one point She disappeared to go to the toilet Im guessing she couldnt handle waiting on her own anymore. The drinks started from when we were served our first one for 2 hours. Food was average but you get what you pay for, 2 courses and 5/6 drinks for £25. Not a bad price. As soon as it hit 6pm its like the whole atmosphere changed. The whole place went dark and new staff were on, totally unreasonable. We had been for a cigarette, come back to our table to be told brunch was over and our drinks were gone. This young girl looked no older than 18 with false eyelashes, I mean is she really in charge? Her attitude stinks. But whatever, anyway, we didnt say anything and decided to head outside to sit on a table, we get theres no mixing etc and we found no problem with this personally however we did the same young girl, with another lady with dark hair standing at the doors to the garden to make sure no one was mixing, talking and laughing while smoking cigarettes, and basically letting everyone know they had power. Fair enough if they were working on the bar in the garden or collecting glasses or something (because there was smashed glass everywhere) but they were just literally standing watching and intimidating everyone, I mean isnt that what the security guards are for? The guards were totally unimpressed in them being there too. The garden bar was busy, I was waiting a long time to be served and the women in charge were just watching. It was very unprofessional are they being paid to stand around and stare or to make the experience enjoyable? As I said it wasnt targeted at us personally, but the bigger groups of males. I can see why people dont end up coming back. Such a shame because the staff there used to be so lovely, you were never waiting longer than 10 minutes even on the busiest nights and the same staff were there to great you and make you welcome, every week for years. what happened? the only face we recognise now is the young girl with the false lashes whos still as miserable as ever since shes been promoted from door girl to garden security. We ended up leaving and being in bed for 10.30