Wander by Pillow Hostal

Comentarios destacados

• Eva Nieves C

  30 abril 2017
  Hotel curioso

  Llegas y cuesta encontrarlo porque no está bien indicado. Está en un edificio muy antiguo y en muy mal estado, choca mucho entrar. No tiene ascensor por lo que la llegada 5 pisos con maletas es llamativa! Pero luego entras u está todo muy limpio moderno nuevo y muy bien. Un poco caro para lo que es. Pero aceptable. El de recepción muy Simpatico

  

• Julie W

  23 octubre 2018
  Lovely surprise

  We booked due to the excellent location. This was a return trip to Barcelona so we knew where we wanted to be. The communication with the hostel was excellent. We were arriving after 10pm, they made sure someone was there to greet us. It isn't the best looking entrance and the stairs are challenging unless you're fit, however it is well worth the effort. Modern, spotless, friendly and user friendly. Every door is secure and accessed by a pin code so you don't have to mess around with keys or intercoms. Our room was crisp and clean, tea, coffee and bottled water were provided and replenished. The hairdryer was good as it's a normal dryer not one attached to the bathroom wall. An iron and small board were neatly tucked in the trendy locker room style storage. The air conditioning was great and quiet. It is noisy at night due to location and the original windows and shutters. This wasn't a problem, you don't expect peace and quiet in the middle of a bustling city. I particularly liked the luggage lockers available to use free of charge until 9.30pm. The system in Hostel Wander is definitely the way forward for a city break. Don't be put off by the outside appearance or the stairs, this place is a great find.

  

• PollyannaIsabella

  27 septiembre 2019
  Perfect location and just what we needed for our 3 night stay!

  Yes there are 4 flights of stairs to get to the hotel and no lift, so if you're not fit then I wouldn't recommend staying here. However, when you get to the top the place certainly doesn't disappoint. Clean, modern, spacious rooms. Attentive, friendly and helpful staff and all in the perfect location. Literally just off La Ramblas. For us it was ideal and we would definitely stay here again should we return. Thank you for a great stay!

  

• lolapesser

  12 mayo 2020
  PLEASE STAY AWAY !!!

  Ive never seen such bad customer service ! Due to the corona crisis, the hotel was closed at the moment of my reservation, hence I couldnt go I contacted them 3 weeks prior to let them know and ask for a refund, they replied offering me a voucher, which I refused Then they never answered back, put me in the system as a guest that didnt show up and charged me the entire amount! Their phone is disconnected, they have not been answering any emails or the booking.com chat. I finally was able to contact them through the messenger account of the chain (I know... thats insane), where a very unprofessional employee was really informal (talking to me like I was his friend...) and almost rude to me ! Saying it was the way it was Im starting to lose my calm Such bad communication in such a critical economical time... they deserve to lose all their customers and close all of their hotels for such bad handling of the situation

  

• melinasaenz11

  15 noviembre 2020
  Terrible alojamiento, una pésima experiencia

  El año pasado reservé 2 noches a través de Booking.com. Mi calificación fue 2.9 y mi comentario nunca fue publicado. Este es el texto que puse.: Lo mejor · La habitación impecable, la recepcionista amable, había café y galletas, además de botella de agua. Lo peor · Pésimo local. El alojamiento esta en el 4to piso y no hay ascensor. El ingreso en el primer piso es un pequeño pasadizo, estrecho y esta lleno de materiales de construcción. El edificio es viejo, sucio, inseguro y las escaleras son estrechas con barandas de metal oxidado. Cuando llegue la recepcionista me ayudo a cargar 2 maletas grandes y 2 pequeñas, hasta el 4to piso. Sumamente peligroso y angosto. La recepción solo funciona de 2pm a 10 pm, así que tuve que esperar a la empleada de limpieza para que me ayude con las maletas. Me dijeron que estaría a las 9am y nunca llego. Baje 4 maletas sola por las escaleras, del cuarto piso hasta la planta baja. Me parece una estafa que muestren las habitaciones pero no las condiciones del edificio donde se encuentra. No se como Booking tiene este tipo de alojamientos basura entre su lista.