Hotel Monte Carlo

Comentarios destacados

• Traveltravel1346666

  19 julio 2020
  Terrible Service

  This hotel looks nothing like the photos listed, and when we mentioned this to a worker she said I know. We walked in expecting something completely different. The workers were so ignorant and not at all cooperative and tried telling me I owed more money for my stay when my booking confirmation says 0.00 due at check-in. Our toilet was clogged as soon as we got checked in and when we contacted the office for help they just handed us a plunger with no further help. We also were given two rolls of toilet paper and also were ignored when stating that we needed more. The hallway stunk of old trash. There was neon green paint on the curtains and black mold in the tubs the shower also had no lining so when showering the water just got all over the floor and when I opened my eyes in the morning and moved my pillow I was disgusted to find a blood stain. Would never recommend anyone stay here or give this place your money. We also were given two parking passes and told to park in a lot across the street where there was absolutely no parking, when speaking to the office of this issue we were also given no help. Workers lack respect and this place lacks class.

  

• PukaAnastasia

  24 julio 2020
  Cornovirus Central Do not Stay at this hotel

  If you have the slightest concern regarding the Covid-19, cleanliness, proper management, working order of hotel - DO NOT STAY HERE..... While the staff all were their masks, the guests and their visitors did not. 80% of the people in this hotel failed to wear a mask and zero social distancing. The room, bathroom and patio were filthy. The kind of dirt that you know has been there for quite some time. Water pressure is non existent. Rules at the pool indicated only 10 people at a time. There were more than 50 people at the pool. The staff NEVER checked out the pool or sundeck and did not correct guests who were not wearing a mask. Upon my arrival - check in time was 4:00, then 5:00, then 6:00. More than 40 people were crammed in the lobby to check in; some with masks, some not and no social distancing. If you want to catch the corona virus, stay in this hotel. It was horrible. This might be the worst hotel in all of Ocean City. The cheap price of $200 is not a bargain if you value your life.

  

• Nicolegarcia7

  03 agosto 2020
  Management is insensitive, runs business without a manager on duty, and is RACIST

  My girlfriends and I got evicted after 4 short hours over a noise complaint. Hard to believe when we were literally on the balcony talking. Police came. They acted excessively and did not refund us!

  

• kyshafd

  25 septiembre 2020
  Old 3rd St location and New 11th St location BOTH HORRIBLE

  I do NOT recommend to anyone that has even the most basic of standards. The "NEW" location DIRTY room, DIRTY bathroom, DIRTY balcony oh and the fitted sheets do NOT fit the mattress! Rusty screws holding the toilet seat in place and the extra lock you can slide to provide protection from people getting into your room BROKEN, the indoor and outdoor pool water is CLOUDY and the hot tub in the indoor pool section was empty with chairs laying over it. Parking lot on 12th street has NO LIGHTING and is UNSAFE for anyone to get in/out of car in the DARK! UNSAFE! They say the NEW location is on the boardwalk but it's at 11th street, if you plan on walking the boardwalk near the rides you will have to walk like 15+ blocks down the boardwalk. Not a prime boardwalk location. Room SMALL as well. The OLD location - even worse and the pictures of the rooms they show online are not accurate depiction of the room you get. The beds do not have decent linens. The AC filter looks 20 years old with so much DIRT that I did not bother to turn it on out of fear of allergy and asthma complications. They DO NOT CLEAN. I turned on the shower and got in to find SOMEONE's USED BLUE COLOR WASHCLOTH hanging from the shower rod. The carpet and furniture has DISGUSTING STAINS. The indoor pool access leads you down hallways filled with DIRTY linens, smells musty and moldy, then to walk down some stairs to a locked metal door with no window to even see what's behind the door. The customer service is HORRIBLE. Several times asked for MANAGER and NEVER GOT TO SPEAK WITH ONE. With ALL MY PICTURES and VIDEOS and complaining, they DID NOT GIVE ME A FULL REFUND or EVEN HALF REFUND FOR THE HORRID 2 nights there. There also appears to be NO CORPORATE OFFICE. Do yourself a favor and DO NOT STAY HERE!

  

• Tokei H

  03 octubre 2020
  Dirty Roach trap

  Checked in room 217 on Friday evening at first was offered side ocean view got view of hotel next door. Then started to settle in and noted a big black cock roach running along the bed frame and then noted small ones on the side of the bed. One dead in bathroom we probably step on without noticing. Sheets dingy on bed and holes in them and dresser would not stay shut . Checked right out and went to find another hotel late . Called back in the morning and spoke with a lady named Anna who at 11 stated she would have her staff go up checked which they should have done when we left roaches like night. She refused to give me her last name unprofessional since they may be 20 Anna. Told her l had pictures whichs he asked me to send to her told her l would keep my pictures like she kept her last name. Called left message for health department. Not to clean for COVID. I have stayed there before no issues no a dump