Best Western Plus Airport Inn

Comentarios destacados

• Joengus

  12 diciembre 2020
  Disgusting

  Mask rule NOT enforced. NO staff members wearing masks, from the front desk to housekeeping. There was food left in my room fridge from previous guest and clumps of hair on my carpet. Front desk lady was rude and was more interested in continuing her conversation (with a fellow who also wasnt wearing a mask) than addressing any issues. Please avoid this property. It USED to be super clean and friendly when I visited in 2018, but it is DISGUSTING now.

  

• bradybackribs

  02 enero 2021
  VERY DISCOURAGING and SLIGHT LACK OF ACCOMMODATION/SERVICE

  The pool and spa were both cold from the time that we checked in for one night to a few hours before check out the next day. Housekeeping came knocking at 10:35 a.m. when we requested an 11:30 check out 2 hours before normal checkout time on January 1st. She knocked once and then 1 1/2 seconds later, barged in at 10:30 a.m. when we had requested an 11:30 late check-out at least 2 hours prior to it. I had also called a couple days after checkout because my card ended up being in the negative balance from my suite shop charges and was not reversed with the difference from the $100 deposit. I have worked in a hotel for 4 years so I know what I'm talking about as well as dealing with other multiple different cards of my own whenever I travel and I use the one and only card that refunds me the same day after I'm checked out each time. The breakfast was cool until I realized it was slightly cold. We were placed across the hallway from a bunch of loud adults and kids with about 10 of them in the room. Who were also bunched up in the hallway talking loudly around 7:50 a.m. Shananza was the only one that made it somewhat manageable rather than going to another hotel that night. She was very friendly. Tanya also tried to do the best she could without going way beyond. I'd like a response from the manager. If not I will be calling corporate Tuesday morning. Thanks!

  

• hamiltonc517

  18 enero 2021
  Great Location

  Fairly new hotel right off interstate..you would think during covid times all rooms would be spotless. There was residue in both tubs. I stayed on 2nd and 4th floors. Stains on sheets and shower curtains.

  

• H5190DKwilliamj

  16 febrero 2021
  Unclean room

  Room was dirty and no up keep. Window leaked water and by the looks it had been for a while. Looked like the air unit was replaced and no longer used the wall thermostat. Table edge was glued on and had glue on top of table. there was grass in the bed sheets.

  

• momof3826

  12 marzo 2021
  Mediocre

  Great hotel awesome breakfast but cleanliness of the rooms was lacking the friendliness of hotel staff was none existent... the over night lady was extremely rude.. for 104$ a night I expected a lot more from this hotel I was very disappointed only reason Im giving it 2 stars is because of the boy who checked me in maintenance guy and breakfast lady other than that staff if very unwelcoming.. housekeeper started banging on my door at 945am while my 3 kids were asleep and when I didnt come to the door after 30 seconds of banging she just walks in while in naked getting out the shower to tell me its almost check out time Ive never had this happen to me at any other best western... usually this is one of the best hotel chains to stay at but not this one.. learned my lesson