Courtyard Tianjin Hongqiao

Comentarios destacados

• Kelpow

  02 enero 2020
  Excellent

  I am a global traveler who is very DTE (I still venture and stay 0-6 stars hotels)...always remembering the toilet attendants name who say hello to me, and converse with them.... I give this new hotel 5stars. Stefan was super warm and attentive when I checked in at the lobby reception. Executive Lounge supervisor May was very professional and helpful. But I must commend Lila, new staff at Exec Lounge. She was super helpful to provide me tourist info (attractions, point-to-point direction/transportation, etc) without me asking for the details... Kudos to the Courtyard by Marriott Tianjin Management team...hope you keep the standard of service...and recognise the efforts and service provided by the wonderful team you have...

  

• jiyuanhuang

  06 mayo 2020
  Very Considerate Service and Superior Hardware

  The hardware and decoration are so exceptional that this hotel can easily deserve a Marriott rather than Courtyard. Elevated to Premier Room by Gold membership and the room is as big as 45 m2! The bathroom has floor heating which is rarely seen in many luxury hotels in Beijing and Tianjin. The price of room service menu is quite reasonable. The service was really considerate as I ask one more chair for my friend to work here. The only regret was the pillows. They were too soft and cannot cushion my head well, making me pretty tired whiling sleeping... The overall experience was very good.

  

• JayG1054

  11 julio 2020
  They Actually called the Police on Me!!!

  The whole world is focused on two stories right now, COVID 19 and Black Lives Matter. BLM has made many organizations companies and government look at diversity, inclusiveness and ending discrimination. Tianjin Courtyard however has bucked that trend, they have decided to crank the discrimination up to 11! I arrived for check-in and was asked to fill in numerous apps and paperwork in the pretense of virus protection. Several of them were in English only so I though this was strange for a hotel in China. I couldn't help but notice that all the other Chinese guest checking in did not have to fill it in. They then demanded to see my "nucleic acid test" results and my "quarantine completion certificate". I pointed out to them that Chinese borders have been closed to foreigners since March so how could I possibly have them? They insisted that I must have them and since I don't they had to call the Police on me and off they went and did that! All the while many Chinese guest, who can enter China, were never asked for any of this. There is loads more to this story and I really cant be bothered writing it but I did get a reply from their customer service team saying this was a "misunderstanding". Asking for a hand towel and getting a face towel is a misunderstanding. Ordering a steak medium rare and getting rare is a misunderstanding. Calling the police because a guest does not have documents anyone of his race could have is not a misunderstanding! Don't stay here is my advice.

  

• WhhLii

  21 septiembre 2020
  A Wonderful Stay at Courtyard by Marriott Tianjing Hongqiao

  Courtyard by Marriott Tianjin Hongqiao is fairly new and with very good and comfortable services provided by their lounge, especially I would like to own my sincere thanks to Mia working in the lounge, she is very considerable and willing to help guests all the time! It's definitely a great experience staying here!

  

• jiafeng_yang_tom

  07 octubre 2020
  Amazing service, perfect experience

  This is the 2nd time to stay here. Impressed of service especially in executive lounge. The staffs there shared quite good suggestion for night safiri in Haihe River. Specially thanks for Mia and Jessica to support me a lot. Strongly recommend to stay here and will be back soon.